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The back cover of my one plus 7 Pro has cracked by itself on. via OnePlus 7 Pro

  1. mvstomar
    Cupcake Aug 28, 2020

    mvstomar , via OnePlus 7 Pro , Aug 28, 2020 :
    Sir,
    My name is Mohan Veer Singh. I am a customer of one plus. The back cover of my one plus 7t has cracked by itself on . As I have seen it in morning , it was perfect but when I saw it again after two three hours, it was cracked. It has not hit any hard object and all the time in protected outer cover. I am very upset with such poor quality of one plus phone. I have three one plus phones 5t, 6t and 7t. If all start breaking like this than it will be total waste of my money. One plus is a reputed brand and that why I selected it over others. I request you to look into this matter immediately.
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    #1
    badri_123 likes this.
  2. gdsingh94
    Jelly Bean Aug 28, 2020


    #2
  3. Artemus.
    Community Hero 2020 Aug 28, 2020

    Artemus. , Aug 28, 2020 :
    You might wanna either take off the IMEI sticker... or at least block it out in the picture or else hello IMEI blacklist. ;)
     

    #3
  4. mvstomar
    Cupcake Aug 28, 2020

    mvstomar , via OnePlus 7 Pro , Aug 28, 2020 :
    How can you say that there is impact point near volume button, when I am using it continuously by my side. Suddenly I heard some cracking sound then I checked all things near me but everything was ok. Then I saw cracks has developed on back of my phone.
     

    #4
  5. Artemus.
    Community Hero 2020 Aug 28, 2020

    Artemus. , Aug 28, 2020 :
    Do you keep your phone in a tight pants pocket?
     

    #5
  6. mvstomar
    Cupcake Aug 28, 2020


    #6
  7. Manveet
    Honeycomb Aug 28, 2020


    #7
  8. Pramod500
    Cupcake Jan 14, 2021

    Pramod500 , Jan 14, 2021 :
    Same happened with me I have one plus 7, the backside glass cover has cracked. the phone did not fall or there was no impact. it was in pocket all the time. I have been using it since year, but all of sudden it gets cracked. the company saying it's out of warranty but using low quality glass can cause it to crack in pockets. I feel it's engineering defect. now the back side looks broken as glass is cracked. hope the company had bot given the glass cover and had left it as it was earlier.
     

    #8

  9. #9
    R.Peter and caillean_Byrne like this.
  10. Pramod500
    Cupcake Jan 18, 2021

  11. R.Peter
    Ice Cream Sandwich Jan 18, 2021


    #11
    Pramod500 likes this.
  12. Pramod500
    Cupcake Jan 18, 2021

    Pramod500 , Jan 18, 2021 :
    there is no point of impact or anything of that sort, I recently visited the service centre, they said it's a physical damage and I need to pay for the glass break.
     

    #12