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The device hang and reboot automatically

  1. Anuraj_S
    Froyo Dec 6, 2021

    Anuraj_S , Dec 6, 2021 :
    Hi Team,

    The Oneplus 9R with Oxygen OS 11.2.5.5.LE28DA got to hang and rebooted automatically.

    It took almost 1hr to complete the reboot. The Screen was showing an error stating the device was unstable and exit the error message to reboot again.

    Now the device is working after the reboot. Do let me know the steps to identify the cause to avoid such issues.

    Please note: The Dialer and android auto with google maps are only running applications at the time of issue.

    upload_2021-12-6_17-2-10.jpeg

    -Anuraj
     

    #1
  2. Nipu_1998
    The Lab Reviewer - OnePlus Nord 2 Dec 6, 2021

    Nipu_1998 , via OnePlus 9 Pro , Dec 6, 2021 :
    The issue might be with some internal programmes that run in the background.
    It would be really difficult to point out the process that malfunctioned.
     

    #2
    Tokolozi likes this.

  3. #3
  4. Anuraj_S
    Froyo Dec 6, 2021

    Anuraj_S , Dec 6, 2021 :
    From a user perspective, resetting the device is not considered an option for a flagship phone.
     

    #4
  5. Anuraj_S
    Froyo Dec 6, 2021

    Anuraj_S , Dec 6, 2021 :
    Seems to be yes, Some processes malfunctioned, However as I mentioned only google android apps are running on the front end, So, need to check whether any other backend service is crashing since this version had some apps preinstalled other than stock android software. Moreover, 1hr reboot time is not acceptable.
     

    #5
  6. BetaBot
    Jelly Bean Dec 6, 2021

    BetaBot , Dec 6, 2021 :
    But that's the ultimate solution for all the problems ☺️
     

    #6
  7. BetaBot
    Jelly Bean Dec 6, 2021

    BetaBot , Dec 6, 2021 :
    Have you installed any third party apps ? Outside of Google Playstore recently? any suspicious link clicked?
     

    #7
  8. Swejuggalo
    OnePlus 9 Series Expert Community Expert Dec 6, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Dec 6, 2021 :
    Plenty of things can run in background just because the apps are installed.
     

    #8
  9. Anuraj_S
    Froyo Dec 7, 2021

    Anuraj_S , Dec 7, 2021 :
    No, there is no third-party application or no suspicious link triggered.
     

    #9
  10. Anuraj_S
    Froyo Dec 7, 2021

    Anuraj_S , Dec 7, 2021 :
    I do agree with this, Do you think the cause needed to be identified to avoid these situations if it is an installed app/service issue.
     

    #10
  11. F1639691235190
    Cupcake Dec 16, 2021

    F1639691235190 , Dec 16, 2021 :
    Installing apps from Play Store and via apk with bundle installer causes tool to restart right away after app is set up. Any answers or fixes you can consider that don't require me to factory reset my telephone?
     

    #11