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"The fingerprint identification area is dirty"

  1. Sarnti
    Cupcake Feb 16, 2020

    Sarnti , Feb 16, 2020 :
    I have had this phone for a few days. Have had no problems with the fingerprint senor. Yesterday I took it into the shower with me for a few minutes, a few hours afterwards I noticed i could no longer unlock my phone with the fingerprint sensor. I deleted the fingers registered and tried to re-registered. That's when i got the "The fingerprint identification area is dirty. Please wipe it clean and try again.". I have tried to reset the phone 3 times, still does not work. I contacted support and was told to get a log of the error and a screenshot. Here is the link to it:

    https://drive.google.com/drive/folders/1tEj-Q0yh6fbUtIMB8C5mlEtIuxa_I8Af?usp=sharing

    Would really appreciate some help as this is very frustrating
     

    #1
  2. flither
    Gingerbread Feb 16, 2020

    flither , Feb 16, 2020 :
    Why would you take this phone to the shower in the first place? It's not waterproof, nor moisture resistant, it probably got some moisture inside the phone or between the digitizer and the screen.
    You should know that. Wait few days and be more careful next time
     

    #2
    Bouncer71, Y.Singh, RobbM and 2 others like this.
  3. GeekOnTheHill
    Honeycomb Feb 16, 2020

    GeekOnTheHill , Feb 16, 2020 :
    I actually started to type the same question several times.

    And then I decided I'd really rather not know.

    Richard
     

    #3
    Bouncer71, Y.Singh, RobbM and 2 others like this.
  4. T1555024562900
    Cupcake May 31, 2020

    T1555024562900 , May 31, 2020 :
    Im experiencing the same issue. Any luck?
     

    #4
  5. flither
    Gingerbread May 31, 2020

    flither , May 31, 2020 :
    You also took a shower with your phone?? :D
     

    #5