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The fingerprint sensor does not work in app

  1. M1569598981861
    Cupcake May 22, 2020

    M1569598981861 , May 22, 2020 :
    In the application of my bank and insurance company, it is possible to use the fingerprint sensor as in several other applications to connect to your account.

    Unfortunately, with my One + 7Pro, it is impossible for me to use it to connect.

    Can you fix it?
     

    #1
  2. sameeh
    Froyo May 22, 2020

    sameeh , via OnePlus 7T , May 22, 2020 :
    Delete the fingerprint(s) and then add the new one(s)
    Your online banking app might ask you to reconfirm the new fingerprint so be ready to log in using your password.
    Thanks
     

    #2
  3. M1569598981861
    Cupcake May 23, 2020

  4. M1569598981861
    Cupcake May 23, 2020

    M1569598981861 , May 23, 2020 :
    I tried, but without success. It is the same on all my applications. I see an error message: A problem occurred during activation. You will be offered the activation of the function again the next time you connect.
     

    #4