boxesofsand , Aug 31, 2016 : So, my fingerprint sensor/home button has been dead for weeks, and I had put a support ticket. The support ticket people told me to try wipe data and cache. Didn't work. Now, they are saying put a service request. I believe I am still in warranty, and I wanted to know how prompt is OnePlus with their service request, I know they have a FAQ which answers this, but I seriously need to know because I'll be handicapped without a phone. Also, will OnePlus be asking me to pay for this? Any knowledge on how this process works and how good/bad it is will be extremely appreciated.