The screen is unresponsive and does not wake up

  1. yatin.5
    Froyo Oct 8, 2019

    yatin.5 , Oct 8, 2019 :

    I was playing a game on my 7 Pro and the screen suddenly turned off and is now unresponsive, The phone is powered up and everything but the screen is not working at all. I cannot even restart the phone and nothing seems to be working. Please can someone help me?

    Or should I just take my phone to the service center?

    dr@gon likes this.
  2. Y1558429348914
    Cupcake Oct 8, 2019

    Y1558429348914 , Oct 8, 2019 :
    Hi, I am having a similar issue with my one Plus 7 Pro. I cant restart it and it doesnt appear to be powering up when I plug it into the charger.

    dr@gon likes this.
  3. FuriousX
    Gingerbread Oct 9, 2019

    yatin52 likes this.
  4. dr@gon
    Froyo Oct 10, 2019

    dr@gon , via OnePlus 7 Pro , Oct 10, 2019 :
    I have same issue and have reported the bug with logs. I think it has something to do with screen rotate. Make sure you have your screen on landscape before you start a game that plays in landscape mode, or, make sure you are on portrait before starting a game that plays in portrait mode.