Sound The speaker and the microphone don't work

  1. Marco_A_Villena
    Cupcake Nov 1, 2019

    Marco_A_Villena , Nov 1, 2019 :
    The new version of Android (10.0.1.GM57AA) borke the speaker and the microphone of my Oneplus 7 (red version). The mobile phone restarted itselft to install the new version (I guess). As of this moment, the speaker and the micorphone don't work (the camera doesn't work either). I did a hard reset, but the problem persist. Does anyone have any suggestion to solve this issue?
    Last edited: Nov 8, 2019 at 8:03 PM

  2. H1573294117187
    Cupcake Nov 10, 2019 at 9:08 AM

    H1573294117187 , Nov 10, 2019 at 9:08 AM :
    I have the same problem but not after i have installed the 10.0.1.GM57AA version; i just shut down the phone (and it was perfect) and when i turned on the following day the speakers and the microphone won't work anymore, with a lot of crashes when trying to use app that requires the audio and the microphone. I think an hardware problem because i tried an hard reset and i have the same problem...any suggestion or any experience like mine? Thank you