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There is problem with Proximity sensor of OnePlus 6 via OnePlus 6

  1. SURESH KUMAR SHARMA
    Cupcake Apr 17, 2021

    SURESH KUMAR SHARMA , via OnePlus 6 , Apr 17, 2021 :
    There is a serious issue with Proximity sensor in OnePlus 6. The screen goes dead while calling through WhatsApp. It remains blank untill call is active.
    Unable to find the solution.
     

    #1
  2. the_o2
    OnePlus 9 Series Expert Community Expert Apr 17, 2021

    the_o2 , Apr 17, 2021 :
    Press and hold the WhatsApp
    App info
    Storage -> clear cache
    Force stop the app

    Restart your phone once and see.
     

    #2
    Caoimhín and McJader like this.
  3. sumitMZ007
    Jelly Bean Apr 17, 2021


    #3
  4. SURESH KUMAR SHARMA
    Cupcake Apr 19, 2021

    SURESH KUMAR SHARMA , via OnePlus 6 , Apr 19, 2021 :
    I have already got it cleaned up by the OnePlus service center. But the issue remain
     
    Last edited: Apr 19, 2021

    #4
  5. sumitMZ007
    Jelly Bean Apr 19, 2021

    sumitMZ007 , via OnePlus 6 , Apr 19, 2021 :
    Have you experienced this on recent OTA version 10.3.9 or it's happening since beginning? If it's due to update then there might be a Bug which might get resolved in coming OTA update!
     

    #5
  6. Varun@02 , via OnePlus 6 Mirror Black , Apr 19, 2021 :
    Try restarting the phons or check if there is any dirt near the sensor or try replacing the screen guard. Or if still problem presisits go to service center as it can be a serious issue..
     

    #6
  7. SURESH KUMAR SHARMA
    Cupcake Apr 20, 2021

    SURESH KUMAR SHARMA , via OnePlus 6 , Apr 20, 2021 :
    No It's happening since more than a year now.
     

    #8