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This is annoying 5g is lock from OnePlus via OnePlus 9 Pro

  1. Y1619288971469
    Eclair Jul 24, 2021

    Y1619288971469 , via OnePlus 9 Pro , Jul 24, 2021 :
    I own a OnePlus 9 pro us version and 5g is lock on my phone for overseas communication using Zain 5g in Kuwait. Probably this will be my last device from OnePlus i pay for this phone to have great experience, it does has heating issues and more. But this 5g bug is bothering me and the Volte also wifi calling doesn't work since i am always in an area with no service. They said update and i waited a lot for updates.

    Fine i understand you need to test 5g man but at least put a way in development mode or debug something like that. That 5g will work but not promising at least allow the nr band.

    This is annoying when bands are not working because the sim car is from an overseas company.


    I contacted support many times and they don't care and give false information saying that the problem is on my side and not theirs.


    I feel like swapping my phone or using this as my second phone if those stuff aren't working. I live in a bad service area as well so i can't always get calls since wifi calling is not working.

    I wish OnePlus made a way to allow them on developer options if "they are not ready to release it "
     

    #1
    Decentralized415 likes this.
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 24, 2021

    Dresa91 , Jul 24, 2021 :
    Hey,
    first of all this is a user forum.
    then did you check which bands (it is hardware) your OnePlus device supports and which bands your carrier offers?
     

    #2
    Caomhin and J4t1np4r3kh like this.
  3. Y1619288971469
    Eclair Jul 24, 2021

    Y1619288971469 , via OnePlus 9 Pro , Jul 24, 2021 :
    Yes, i have and the carrier multiple times says they support the band, but sometimes OnePlus locks some bands cuz it's a overseas sim card.
     

    #3
  4. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 24, 2021

    Dresa91 , Jul 24, 2021 :
    What bands do they offer?
     

    #4
    Caomhin likes this.
  5. J4t1np4r3kh
    OnePlus Accessory Tester Jul 24, 2021

    J4t1np4r3kh , Jul 24, 2021 :
    Who told you this?
     

    #5
    Caomhin and Dresa91 like this.
  6. Y1619288971469
    Eclair Jul 24, 2021


    #6
  7. Y1619288971469
    Eclair Jul 24, 2021


    #7
  8. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 24, 2021

    Dresa91 , Jul 24, 2021 :
    Hm okay.
    Where did buy your device from? Which decide type is it?
     

    #8
    Caomhin likes this.
  9. Y1619288971469
    Eclair Jul 24, 2021


    #9
  10. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 24, 2021

    Dresa91 , Jul 24, 2021 :
    North America variant?
     

    #10
    Caomhin likes this.
  11. Y1619288971469
    Eclair Jul 24, 2021


    #11
  12. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 24, 2021

    Dresa91 , Jul 24, 2021 :
    Is is locked? and are the bands of the American Version supported in Kuwait?
     

    #12
    Caomhin likes this.
  13. Y1619288971469
    Eclair Jul 24, 2021

    Y1619288971469 , via OnePlus 9 Pro , Jul 24, 2021 :
    The problem is, when i put the sim card the 5g option disappear on the settings even though I do *#*#4636#*#* and i use nr band it doesn't works cause i believe it is blocked from engineering mode.
     

    #13
  14. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 24, 2021

    Dresa91 , Jul 24, 2021 :
    Hm okay
     

    #14
    Caomhin and Y1619288971469 like this.
  15. Y1619288971469
    Eclair Jul 24, 2021

    Y1619288971469 , via OnePlus 9 Pro , Jul 24, 2021 :
    It said unlocked i mean if it was locked i believe 4g wouldn't work and well before i ordered the device on the specifications it says n78 band support.

    We do have an US Device which is HTC 5g hub and it has n78 band and 5g works perfectly fine with it in the same company. I also tried to swap sim with it and 5g option still disappear on my sim settings.
     

    #15
    G_plusone likes this.
  16. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 24, 2021

    Dresa91 , Jul 24, 2021 :
    I am sorry,… I can’t say anything about American devices :(
     

    #16
    Caomhin and Y1619288971469 like this.
  17. Y1619288971469
    Eclair Jul 24, 2021

    Y1619288971469 , via OnePlus 9 Pro , Jul 24, 2021 :
    Awh no, i am sorry for wasting your time !

    It isn't your fault, i am just bothered the fact that OnePlus locked the band, i Wish there was setting to override this. Not only the 5g even the volte.

    But thanks for your help, thank you so much !!
     

    #17
    J4t1np4r3kh, G_plusone and Dresa91 like this.
  18. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 24, 2021

    Dresa91 , Jul 24, 2021 :
    You did not:)
    This is a user forum and l want to help :)
     

    #18
  19. Y1619288971469
    Eclair Jul 24, 2021

    Y1619288971469 , via OnePlus 9 Pro , Jul 24, 2021 :
    Thank you so much for your help, i mean i found a way to unlock it but it is for OnePlus 8 and i am worried it will damage my phone since it is OnePlus 9
     

    #19
    Dresa91 likes this.
  20. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 24, 2021

    Dresa91 , Jul 24, 2021 :
    Could also work:)
     

    #20
    Y1619288971469 and Caomhin like this.