Top Technical Questions Answered - July Edition

  1. G_shubham_pawar_Gcpb
    Eclair Jul 30, 2020 at 3:31 PM

  2. NiyasAhamed
    Gingerbread Jul 30, 2020 at 3:32 PM

  3. neelesh7852
    Gingerbread Jul 30, 2020 at 3:47 PM

    neelesh7852 , Jul 30, 2020 at 3:47 PM :
    1) Gifts Not Worth 5000inr: @Joel Jacob also wrote “we assure you, the gift box value is worth more than 5000inr”. If that really is the case, please help us understand the Math: if a preorder buyer buys Oneplus Nord, and they opt for GIFT BOX 1: Bluetooth bullets wireless z 1999+ A Nord sandstone case worth 790 and 500rs coupon which can be used only on oneplus.in (and no clarity on the caveat here, like may be 500rs can only be availed if you shop for a certain amount, etc etc), so total amount of gift box 1 is 3289 inr. If the customer choses GIFT BOX 2: Wireless bullet version 1 2999+ a nord sandstone case worth 790, total is 3789. So @Carl @Joel Jacob , please help us 1000’s of Indian Consumers and loyal fans that how does this math work?

    2) 499 non-redeemable: @Joel Jacob also mentioned that the Preorder amount is non-redeemable. Now why is that? We Preordered the phone and not the gift boxes, we paid believing that a Oneplus nord is going to be reserved for all the Preorder buyers, as it was a lottery kind of system, it wasn’t an open sale. We waited for ages, set many alarms to buy the preorders. But the amount being not adjusted in the final amount of Nord at the time of purchase is very hurtful andis a huge disappointment.

    3) First Gift Box: it has got an Invite Card with a message on it: “Hey, theres a OnePlus Nord with your name on it”, if this message doesn’t mean that a phone has been reserved for you, then We are stupid and really fools to even believe in OnePlus in the first place, to be loyal for years. We thought we all will get a window or an invite code on our ID’s as we were the few (1000’s) lucky ones to have placed the ‘OnePlus Nord Preorders” as it got sold out within a few minutes. But we were treated just like everyone out there, who didn’t purchase a preorder. Than what was the difference? Why ? Also note: When I successfully purchased the Preorder and I happened to read the T&C there, was clearly meantioned that the surprise gift box will contain “headphones wireless bullets z version” and a nord sandstone case, which was conveniently later changed to “wireless headpones bullet verion 1”, Still, the math is incorrect, how is it worth 5000 Rupees? Please help us understand that
    4)Add the Oneplus buds as the pre order gift in india too as it will keep your promised ammount and the customers you were mentioning who just bought by the name happy.
    Please Respond to the questions @Carl @Pete @Tom B. @Akis E @Joel Jacob @Fleming F.
    Some good points by @nerdkabir .

  4. BeardyBiceps
    Honeycomb Jul 30, 2020 at 4:25 PM

  5. M1566736466345
    Cupcake Jul 30, 2020 at 5:00 PM

    roy.sayanton likes this.
  6. Parth Dhankani
    Cupcake Jul 30, 2020 at 5:30 PM

    Parth Dhankani , via OnePlus Community App , Jul 30, 2020 at 5:30 PM :
    i don't have a one plus device but i am keen to use one plus buds so what if i pair them with a non one plus device.❓❓the sound quality and bass and even Calling clarity ❓❓which features I would not be able to use❓ in future are u launching an app in order to customise control for all android and ios devices

  7. PKaiser
    Froyo Jul 30, 2020 at 6:23 PM

  8. Optimus_Prime_07
    Honeycomb Jul 30, 2020 at 6:37 PM

  9. RhubarbRRR
    Eclair Jul 30, 2020 at 6:47 PM

  10. G_plusone
    Marshmallow Jul 30, 2020 at 6:53 PM

    G_plusone , Jul 30, 2020 at 6:53 PM :
    Thanks for the July FAQ @Tom B.
    With questions regarding Nord, new Tvs, Price differences between countries, Customer support delays, delivery delays among other things

  11. mokaeswar
    Honeycomb Jul 30, 2020 at 7:33 PM

  12. Aashirahmed007
    Donut Jul 30, 2020 at 8:38 PM

  13. G1577079072219
    Eclair Jul 30, 2020 at 9:02 PM

  14. Venky61
    OnePlus TV Expert Community Expert Jul 31, 2020 at 3:06 AM

    Venky61 , Jul 31, 2020 at 3:06 AM :
    @Tom B. Thanks for sharing the info on the offline sales of the TV, but it would have been a great help if the details could be shared about the online TV sale dates and how the pre-ordered users can place orders before Aug5. These are the Most Frequently asked questions related to TV.

    MosheG1 likes this.
  15. Harshith 908
    Cupcake Jul 31, 2020 at 3:07 AM

  16. Dhr888
    Gingerbread Jul 31, 2020 at 4:09 AM

  17. Rajnish_Dhull
    Froyo Jul 31, 2020 at 4:52 AM

    Rajnish_Dhull , via OnePlus Community App , Jul 31, 2020 at 4:52 AM :
    I think the meaning of

    PRE-ORDER is different for different people.

    Because, here it's meaning is that you will get the product for sure.

    I had booked my car one month prior to the launch ( few years back ) and got it without Pre-book or pre-order again or by getting in line in an open sale.

    Same with PRE-ORDERING anything.

    But here, for ONEPLUS it's different.

    First you have to Pre-Order without even knowing about phone, but than you have to Pre-Order ot get in line in OPEN SALE again.

    What is this?

    I want the 12GB Blue Marble, but I am not sure if i will be able to get one.

    For ordering that, I have to set an alarm of Midnight, subscribe to Prime and refresh the page like crazy.

    Man, that's just a phone I want.

    Come on.

  18. Yogesh_Kurane
    Honeycomb Jul 31, 2020 at 5:49 AM

  19. Atmik123
    Eclair Jul 31, 2020 at 6:25 AM

  20. chat_n_ya
    Froyo Jul 31, 2020 at 6:35 AM

    chat_n_ya , via OnePlus 8 , Jul 31, 2020 at 6:35 AM :
    Customer care services are actually horrible in India. I am not getting responses to my feedbacks on the community app, I'm not getting replies to emails, I'm not getting replies to Facebook messages, I'm not getting responses to WhatsApp messages. Please fix this

    Akshay@aks and oneplusmeC3PO like this.