Top Technical Questions Answered - May Edition

  1. Tom B.
    Global Service Strategy Operations Staff Member May 29, 2020

    Tom B. , May 29, 2020 :
    Top tech May 2.png

    Hello everyone,

    First of all, thank you for the comments and feedback on our previous post, we learned that many of you found it was useful, handy, and even bookmarked the page. Awesome!;) The OnePlus community is a powerful platform and we hope through these posts our users can find helpful tips, learn more about the products, learn how to navigate our support page, and more importantly help each other out.

    Today, we are back with an updated list of top technical questions based on your recent search queries on the OnePlus support page. As we mentioned earlier, we frequently update the knowledge-base so that you can find all helpful FAQs and guides in one place. Simply search for your queries on the support page as shown below:


    If you don't find what you're looking for please contact our support or leave your suggestion under an article:


    Here are the recent top 30 technical questions with the answers:
    We'd love to hear from you:
    Drop us a line in the comments to let us know your feedback or suggestions on how we can further bring value to you through our OnePlus support forum posts.

    Thank you and stay safe!

    Never Settle.

  2. Starcommander
    Lollipop May 29, 2020

    Starcommander , May 29, 2020 :
    Thank you for the update.
    My suggestion :
    Like starting point experts, how about adding a software experts into this forum who will address the issues a user is facing.
    At this moment we have OxygenOS staff but they are not much active and even if they are active it becomes difficult to reply to each of the issues.

    Like starting point experts designate a special title to the forum members who are active as well as qualified enough to assist the common technical issues of a forum member.
    Last edited: May 29, 2020

  3. Dresa91
    User of the Year 2016 May 29, 2020

  4. Some_Random_Username
    Honeycomb May 29, 2020

    Last edited: Jun 1, 2020

  5. Starcommander
    Lollipop May 29, 2020

  6. Batman360
    Lollipop May 29, 2020

  7. gaster
    Lollipop Moderator May 29, 2020

    gaster , May 29, 2020 :
    Hi @Tom B. Thanks for the important thread that includes useful information which will help a lot of users. Have a nice weekend!

  8. deep0611
    Honeycomb May 29, 2020

  9. Heimax
    Cupcake May 29, 2020

    Heimax , May 29, 2020 :
    Hi One,
    The last update you made Oxygen OS 10.5.8.IN 1 1BA destruyed several APPs on my One 8 Pro phone, so I have to make a reset on the phone to make it work again. That was unfortunate because I did not made a backup which I usually not thinking of that and things usually just go on.
    Anyone who experience the same problem?
    BR MP

    O1586979586691 likes this.
  10. G_Massimiliano_Fabrizi_X
    Donut May 29, 2020

    G_Massimiliano_Fabrizi_X , May 29, 2020 :
    Hi, I would like to express my disappointment on the choice of oneplus to proceed to the rollourt of Android 10 without perfecting the notch situation. An important step has been taken since now many are forced to use the visibility mode of the notch since otherwise an important portion of the screen is lost which takes us back to oneplus 5. Given the most obvious solution of Oxigen 9 by integrate the notifications white on black on the sides of the notch, I ask for a quick change by Oneplus. What do you think?

    Ma.G.R. and Y1572177533166 like this.
  11. X1573506732038
    Eclair May 30, 2020

    U1588470529146 likes this.
  12. W1590273214495
    Cupcake May 30, 2020

    W1590273214495 , May 30, 2020 :
    What about the MMS issues in group texting? This is a problem. I can't receive them, or if I do they don't want to download. They also don't stay in the group thread. You can see I'm missing text in the group messages after 5:26pm. And don't receive one till after 7 when some of them finally want to download. This happens in the Google text application. In the OnePlus text application I get none of the group MMS. This is also my second OnePlus 8 device. I am about to call in and go back to my previous brand.

    Attached Files:

  13. W1571933666014
    Cupcake May 30, 2020

    Darkonnas and GregoryGPT like this.
  14. ssghuman360
    Donut May 30, 2020

    ssghuman360 , via OnePlus 8 Pro , May 30, 2020 :
    When is the USA dual SIM update being released. This is a major issues for those of us that purchased without the knowledge that this feature hasn't been enabled.

  15. C1523866945809
    Cupcake May 30, 2020

  16. G_Dale_Peterson_GKLV
    Eclair May 30, 2020

  17. ssghuman360
    Donut May 31, 2020

    ssghuman360 , via OnePlus 8 Pro , May 31, 2020 :
    Repeatedly been told that an update is coming. 2 months later and no update. Really disgraceful if you ask me. I purchase it on the strength of this being a dual SIM like all the previous versions.

    cytao, U1588470529146 and mpeitz like this.
  18. Artemus.
    Nougat May 31, 2020

    Artemus. , May 31, 2020 :
    Did you two buy the 8 Pro through T-Mobile or Verizon?

    Dresa91 likes this.
  19. X1590910435961
    Cupcake May 31, 2020

    X1590910435961 , May 31, 2020 :
    my internet will not stay connected. all other devices that use the same hub and extenders are working fine as did my old phone.

    I constantly have to keep reconnecting it.

    any suggestions? I have tried completely disconnecting from WiFi then reconnecting.

    O1586979586691 likes this.