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Top Technical Questions Answered

  1. Tom B.
    Global Service Strategy Operations Staff Member Mar 31, 2020

    Tom B. , Mar 31, 2020 :
    Top tech Qs forum.png

    Hi everyone,

    The OnePlus Forum is a place where all our community members, users, and staff come together to engage, share updates, learn and support each other. It's also the place where most product related questions are asked and solutions are shared by our strong and helpful community. With your feedback and suggestions, we have been updating the system, optimizing the functions, and fixing bugs.

    One of the most asked question topics on the forum is technical queries. Before we jump into the top 30 questions, let us take a quick look at how the OnePlus support team collects, analyses and addresses the reported issues before a solution is given out to the users.

    All the technical queries that we receive daily via our support channels, forum, social media are categorized and reported to our technical engineers and product division. They further analyze these issues with the logs and details provided to get to the root of the problem and fix it. Not all issues are bugs, though. Many issues can be simply resolved with the help of troubleshooting. We use the knowledge gained during the issue analysis to build comprehensive troubleshooting guides that help to resolve/identify issues faster when a user contacts OnePlus Support.

    It is significantly important for us to continuously monitor each issue reported as it's not only helping our engineers and product teams but also helping us support you faster. And that is exactly why we have a dedicated team listening to your bug reports. If you have any software issues or suggestions, you can submit them via the OnePlus community app. Let's learn how to do it with @Manu J.'s post.

    Moving on, here are the recent top 30 technical questions with solutions:
    Did you know?
    We update our knowledge-base frequently based on the top queries, you can simply search on our support home as shown below:

    upload_2020-3-31_15-32-37.png

    If you don't find what you're looking for please contact our support or leave your suggestion under an article:

    upload_2020-3-31_15-35-53.png

    Have any further questions or suggestions? Please reach out to OnePlus Support, we'll be happy to help you.

    Cheers!
     

    #1
  2. Tom B.
    Global Service Strategy Operations Staff Member Mar 31, 2020

    Stickied Post

    #14
  3. PascalBro
    Donut Mar 31, 2020


    #2
  4. C1532510084744
    Cupcake Mar 31, 2020

    C1532510084744 , Mar 31, 2020 :
    in my oneplus 6 I m facing technical issues, while watching movies in Netflix or Amazon prime it will automatically close after few min.
     

    #3
  5. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Community Expert Mar 31, 2020

    Liehjan , Mar 31, 2020 :
    Use browser instead to open links.
     

    #4
  6. Batman360
    Oneplus Co-Creator Award 2021, Accessory Tester Writers' Club Mar 31, 2020


    #5
  7. harshil1903
    Jelly Bean Mar 31, 2020

    harshil1903 , via OnePlus 7T , Mar 31, 2020 :
    Great!

    Perfect source of help for everyone without having the need to create a new thread and wait for people to answer. Hope this gets pinned on the top of every forum section.

    Bookmarked. 🙃

    And I'd add a few other common questions and their answer in this comment later.
     

    #6
  8. Faz Rahman
    Eclair Mar 31, 2020

    Faz Rahman , via OnePlus 3T , Mar 31, 2020 :
    I'm a user who uses a OnePlus 3T but unfortunately nowadays it's unable to afford a OnePlus phone due the increase in price. I recommend them to do what they do best, that's to give affordable new phones. It's not about high class or top notch performance but it's about affordability and increase in users.
     

    #7

  9. #8
    jworley566 and LOKESH KUMAR JAIN like this.
  10. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Mar 31, 2020

    Dresa91 , Mar 31, 2020 :
    great one, thank you:)
     

    #9
    LOKESH KUMAR JAIN and G_plusone like this.
  11. harshil1903
    Jelly Bean Mar 31, 2020


    #10
    LOKESH KUMAR JAIN and MosheG1 like this.

  12. #11
    LOKESH KUMAR JAIN likes this.
  13. Royal_RJ
    Ice Cream Sandwich Mar 31, 2020


    #12
    LOKESH KUMAR JAIN likes this.
  14. F_Aldea_Mirel_ejTG
    Cupcake Mar 31, 2020


    #13
    LOKESH KUMAR JAIN and kumarmk85 like this.
  15. MosheG1
    The Lab - OnePlus 8 Pro Reviewer Mar 31, 2020


    #15
  16. T1558529063525
    Cupcake Mar 31, 2020


    #16
  17. VnuTnu
    Cupcake Mar 31, 2020


    #17
    LOKESH KUMAR JAIN likes this.
  18. swordedged
    Cupcake Mar 31, 2020

    swordedged , Mar 31, 2020 :
    Hi, I am recently facing issues with the in-screen fingerprint sensor.

    I have deleted and re recorded my fingerprints but it simply fails to recognise them. The fingerprint capture process completed successfully but during authentication it simply doesn't work.

    I have tried cleaning the surface and different prints. Please note that it was working earlier but suddenly stopped recognitions.

    please suggest.
     

    #18
  19. H1574480575637
    Cupcake Mar 31, 2020


    #19
  20. pratikjadhav_
    Eclair Mar 31, 2020


    #20