Top Technical Questions Answered

  1. X1589400412335
    Cupcake May 17, 2020

    X1589400412335 , May 17, 2020 :
    If you live in Canada and wanna buy one of the flagship OnePlus devices, plz avoid buying one because OnePlus has not partnered with any Canadian carriers so far for volte compatibility.
    You will end up carrying a supercomputer without any accessibility of mainstream wireless technology.
    get well soon. !

    U1531920772167 likes this.
  2. OnePlusOkki
    Donut May 17, 2020

    OnePlusOkki , via OnePlus 6T , May 17, 2020 :
    Installed the monthly security update (upgrade to 10.3.3) and again my 6T (direct from oneplus, used on Verizon) lost the ability to receive MMS messages.

    For the 3rd month in a row now I've had to do a factory reset after the update.

    1) Backup the phone to Google drive.
    2) install the latest OS upgrade.
    3) complete factory reset.
    4) when restoring from Google Drive, DO NOT RESTORE APPS!
    5) After setup is completed, install your apps manually.
    6) reconfigure all your settings and screens.

    It is absolutely ridiculous that you need to spend 2 hours rebuilding your phone after a security update! (times 2, because my wife's phone is experiencing the same problem).

    Is anyone from OnePlus actually monitoring this feedback forum and routing info to the dev team?

  3. F1583301432024
    Cupcake May 17, 2020

  4. Z1576814199177
    Cupcake May 17, 2020

  5. Evan Bartley
    Cupcake May 17, 2020

    Evan Bartley , via OnePlus 8 , May 17, 2020 :
    I have my OnePlus 8 a few days and so far I have been experiencing issues with my chrome browser, links will not load and I have not been able to find a solution so far.

  6. W1529171038337
    Cupcake May 17, 2020

  7. neerajchachlani
    Cupcake May 17, 2020

    neerajchachlani , May 17, 2020 :
    I'm facing an issue with updates. Whenever I update an app such as Instagram/Snapchat, the update (such as new tabs and features) is applied only to the parallel app and not the original. Can anybody tell me what's the problem?

  8. G_Mojitha_Seneviratne_qg
    Cupcake May 18, 2020

    G_Mojitha_Seneviratne_qg , May 18, 2020 :

    I'm having some connection issues with certain websites and apps when my Wifi is connected. Some apps open and operate just fine, as do some websites, but other websites and apps seem to not work on WiFi. When I use data all the apps work and the website connections seem fine. Started happening mid day yesterday, and was wondering if there was a way I can trouble shoot this. Thank you in advance!

  9. Y1589794614330
    Cupcake May 18, 2020

    Y1589794614330 , May 18, 2020 :
    Oneplus one..My Phone has been hanged by Switch on and nothing is working its only vibrating.pls Help us Community

  10. afeynissar
    Cupcake May 18, 2020

    afeynissar , via OnePlus 7 Pro , May 18, 2020 :
    im nissar ahmed
    this is my one plus 7 pro mobile
    i have some problems in my mobile
    as i know one plus team is listen customer problems and it will solve the problems
    i buy this mobile with a trust on one plus team

    1)camera quality very poor; update camera quality
    i can't change font style; give me options for change font style
    2)gallery is also not good
    while im playing any video in gallery i need to pinch the video to zoom ; update gallery to automatically fit video to screen
    3)i can't change silent to vibration to ring by using touch screen
    i always need to use phisical button; update system and give me touch screen options for changing ring to silent to vibration

    thank you

  11. K1589838663228
    Cupcake May 18, 2020

    K1589838663228 , May 18, 2020 :
    Hi, I can't seem to get my phone to ring out whenever a call comes in despite the notification slider being on ring and my ringer volume is at the highest. only time it works is when I turn off and turn back on then after a few minutes it goes back silent and only beeps to notify me when a call comes through. tried resetting but it does the same thing after afew minutes. I think this started with my last update or so, Any help? it's a 7T pro.

  12. P1589679731074 , via OnePlus 8 T-Mobile , May 20, 2020 :
    Hello One Plus Community

    I just bought OP 8 5G a couple days ago and the experience has been abit frustrating.

    the 1 problem that I encounter so far is

    screen remain black or stayed at home screen when somebody is calling.

    tried to look at settings but i know i didnt block anyone or make any settings to black out the display.

    the solution i did was restarting the phone everytime I encounter this problem

    any help please?

    thank you.

  13. R1590029003682
    Cupcake May 21, 2020

    R1590029003682 , May 21, 2020 :
    I have recently purchased one plus 7T pro handset. From couple of days I have been noticing that my handset gets hang.
    1.if I call someone and that person has received the call and starts speaking then my handset is not reflecting the call is picked and based on the voice if I am speaking then the other end person is not able to get my voice.
    2. many a times my phone is not being connected to the incoming calls .
    3. when I call and when other person can't hear me , I disconnect the call but it doesn't get disconnected band phone hang.
    If I think it is a carrier problem then I have another sim also in the same handset so that is also not responding.
    please resolve the issue.
    thank you in advance

  14. nityayalavarthit
    Donut May 21, 2020

  15. darkseid93
    Froyo May 22, 2020

    darkseid93 , via OnePlus 5 , May 22, 2020 :
    @Manu J.

    Recently bought the bullets Wireless Z. I'm using the Oneplus 5 Android 9.0 (Stock) but I'm unable to use the low latency mode. I'm getting levels of around 400ms without FNATIC mode and 300ms with the Fnatic mode turned on.

    Please look into this.

  16. S1589461989905
    Cupcake May 22, 2020

    S1589461989905 , May 22, 2020 :
    After the latest software update the Home button, the back button and close all buttons are missing. instead one line appears which swipe upwards closes the app.
    The earlier system was much user friendly and switching between applications was easier.
    Now one doesn't.come to know the app is closed or in the background.
    pl resvert to the old system

  17. SatOP8PRO
    Donut May 22, 2020

    SatOP8PRO , via OnePlus 5T , May 22, 2020 :
    What are your thoughts on having mult link functionality to use mobile network n wifi network to boost internet speeds or switch between seamlessly for better experience

  18. flavoroushail
    Cupcake May 22, 2020

    flavoroushail , May 22, 2020 :
    When I am using my OnePlus 6t with 8 GB of RAM and 256 storage, my phone will dramatically drop is frame rates and it will make the phone extremely slow, I have no idea why it does that, I do not have much or any apps in the background.

  19. H1571331333497
    Cupcake May 22, 2020