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touch display started to act weird on my wife's phone

  1. Y1527183627061 Donut May 20, 2019

    Y1527183627061, May 20, 2019 :
    we got both one OnePlus 7 pro each for 3 days ago. my wife's one today started to act weird while reading newspaper on Google Chrome. suddenly started to move windows and open keyboard and other stuff while she wasn't touching the phone. And we noticed that double click to wake the phone doesn't work anymore or lift to wake the phone doesn't work anymore and getting SMS or notifications doesn't light up the display. I tried to clear cache, I tried to turn off and on the phone, I tired to open and close the front camera, clean the display... nothing works! what's wrong? is it a defect phone? anyone has the same problem? I read others have similar problems but I didn't read anyone having weird display acting strange like it did to my wife.
     

    #1
    F1558462684809 likes this.
  2. limoxx Cupcake May 20, 2019


    #2
  3. meatandy Nougat May 20, 2019

    meatandy, May 20, 2019 :
    Factory reset your phone or contact customer support.
     

    #3
  4. Y1527183627061 Donut May 20, 2019

    Y1527183627061, May 20, 2019 :
    I haven't tried it yet, a factory reset. I will try that too. but because I have seen the screen acting weird I started to think that maybe was a defective device! I downloaded an app to try and test gyroscope and display touch and so on, and it seems working all good. all the gyroscope values were moving ok and the display was responsive with the touch tests. Do you mean that a factory reset would maybe fix that?
     

    #4
  5. meatandy Nougat May 20, 2019

    meatandy, May 20, 2019 :
    If you do the factory reset and make sure your backup all information ,I don't know if that'll fix that for sure but that's probably what customer support is going to have you try before sending it back.

    By chance did you take the plastic screen protector off and see if the screen is dirty/oily ?
     

    #5
  6. Y1527183627061 Donut May 20, 2019

    Y1527183627061, May 20, 2019 :
    no the protection still on and I've also tried to clean the display from oil or dirt. it didn't help. I thought that maybe was something with oily spots but it isn't either. I know that some phones like the Galaxy Fold had that problem about taking off the protection screen, so I live it on from now on [e]1f60a[/e] but no it didn't help to clean the display. Can maybe be something with the light sensor? Here in Norway is dark and in my living room we use dimmed lights. My phone acts normal in this light setup at least... so I can't understand why hers would act like that?
     

    #6
    meatandy likes this.
  7. meatandy Nougat May 20, 2019

    meatandy, May 20, 2019 :
    I highly doubt I factory reset will help then , I recommend contacting customer support directly.
    Especially before your return period expires.
     

    #7
    Y1527183627061 likes this.
  8. Y1527183627061 Donut May 20, 2019

    Y1527183627061, May 20, 2019 :
    I guess I will try the customer support and see what they will say. if the phone is a defective one, I hope they will swap it with a non defective one [e]1f60a[/e]
     

    #8
    meatandy likes this.
  9. meatandy Nougat May 20, 2019

    meatandy, May 20, 2019 :
    Yes it does have a guarantee , check the website for your regional warranty (European warranty) , the return period here in the states is only 15 days.
     

    #9
  10. Y1527183627061 Donut May 20, 2019

    Y1527183627061, May 20, 2019 :
    here is 30 days in Norway [e]1f60a[/e] thank you again for helping [e]1f60a[/e]
     

    #10
    meatandy likes this.
  11. Kenobinai Eclair May 21, 2019

    Kenobinai, May 21, 2019 :
    My phone also has touch issues - quite random though.

    My screen doesn't act weird, but sometimes it just stops registering input for like 2 to 5 seconds. I also have the screen protector and tempted to remove it. Will try customer support also.
     

    #11
  12. G_Todd_McLaughlin_OSQV Gingerbread May 21, 2019

    G_Todd_McLaughlin_OSQV, May 21, 2019 :

    You have 15 days from the day of delivery to return your device for refund.
     

    #12
  13. Y1527183627061 Donut May 21, 2019

    Y1527183627061, May 21, 2019 :
    today the phone is acting normal again. but I have to see this evening when it's dark again
     

    #13