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Touch Screen Issues - We're Listening

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  1. cidmoosa
    Cupcake Apr 10, 2015

    cidmoosa , Apr 10, 2015 :
    Had this phone for last 2 months. Found touchscreen issues now. Central portion of touch screen stops working randomly (mostly after being in pocket for sometime), sometimes reboot solves it sometimes doesnt. Really frustrating to have a touch phone without the touch. I trusted the company and recommended the mobile to a lot of friends. Now regretting my decision. Thinking of installing Oxygen, will it help?
     

  2. JulianC
    Eclair Apr 10, 2015

    JulianC , Apr 10, 2015 :
    Got this phone 2 months ago as well. Very happy with the performance until last week when the touch screen started showing some multi-touch failures.

    Essentially, the screen had a tough time identifying two fingers that are horizontally aligned. E.g. if you type "lalalalalalalala", it would register ghost touches and insert a "d" or "k" or even swype into a new word.

    Very frustrated. Reboots don't do anything. I also tried wiping, upgrading from official cyanogen 11S to cyanogen 12 as well as change kernel to Franco kernel.

    This sucks a lot!
     

  3. siriusblack1979
    Eclair Apr 10, 2015

    siriusblack1979 , Apr 10, 2015 :
    Strange thing is mine only just started doing it

    So it can't be a hardware or it would of happened months ago wen I had the phone

    So it must be a software issue
     

  4. 125paulv
    Cupcake Apr 10, 2015

    125paulv , Apr 10, 2015 :
    Heard about this a while ago and haven't had the problems, but since today i have some issues too. Sometimes when touching, it doesn't register it or it makes 'ghost touches'. When I accidentally activated screencast and the touches were registered as dots, I noticed there was a constant touching in the corner left under. Because of all these touches I don't make, my own touches aren't always registered. Is there a solution yet?

    EDIT: maybe interesting: This only started happening since I removed my glass One Plus screen protecter yesterday.
     

  5. renskevdkieft
    Cupcake Apr 11, 2015

    renskevdkieft , Apr 11, 2015 :
    Since today i have touchscreen issues. I have had my phone since februari, but did never have trouble until now. Is there anything that can be done? Typing is very hard now, especially on the right part of the screen.
     

  6. robotson
    Gingerbread Apr 11, 2015

    robotson , Apr 11, 2015 :
    I know what you mean, but think about the fact a weakly made or poorly constructed piece of circuitry could break or move, causing a short circuit of some kind. When hardware fails, it is due to mechanical weakness in the design - it doesn't just age and fall apart. Things as small and complex as smartphones are made to very fine margins, and those margins can be crossed very easily.
     

  7. mulangot
    Eclair Apr 11, 2015

    mulangot , Apr 11, 2015 :
    I've had my phone since August and I find it wierd that a lot of people are having these issues just now. Part of me is still hoping that an update may solve the issue but I do believe it's faulty hardware design. Could have been such an awesome phone.
     

  8. meer86
    Gingerbread Apr 11, 2015

    meer86 , Apr 11, 2015 :
    am planing to sell my phone cz of this ,,sorry dev you couldnt fix it and you cant just admit its a hardware issue not software !
     

  9. miGa7
    Cupcake Apr 11, 2015

    miGa7 , Apr 11, 2015 :
    Does the Batch File help you? I have also get this message from support, but don't know if it's worth a try.
    And as other people wrote, the problem occured for me during holidays in Portugal, where the weather is much better (warmer) than in Germany for the time I have the OPO (since December14). Back in Germany the problem is getting better, but when typing fast it still exists. It register hitting other letter and swipe sometimes, however, I write normally.
    I also think that it is a hardware problem and the issues occur more often in warm environment.
    Thinking of RMA it.
     

  10. chris.van.eijk
    Cupcake Apr 11, 2015

    chris.van.eijk , Apr 11, 2015 :
    Same issue here after using the phone for 8 months. Installed Oxygen + factory reset to see if that would help, but no... same problem. Some areas of the screen do not respond to touch and swipe, other areas produce ghost touches next to the selected area. Problem started after I moved from Netherlands to Dubai, so maybe to do with warm environmental temparatures.

    Created a ticket, let's see what happens...
     
    Last edited: Apr 11, 2015

  11. pijush haldar
    Cupcake Apr 11, 2015

    pijush haldar , Apr 11, 2015 :
    this is one issue which is stopping me from buying a new one for myself... still many users facing it and no clear reason or resolution appears to be there.
     

  12. pijush haldar
    Cupcake Apr 11, 2015

    pijush haldar , Apr 11, 2015 :
    this is one issue which is stopping me from buying a new one for myself... still many users facing it and no clear reason or resolution appears to be there.
     

  13. pijush haldar
    Cupcake Apr 11, 2015

    pijush haldar , Apr 11, 2015 :
    this is one issue which is stopping me from buying a new one for myself... still many users facing it and no clear reason or resolution appears to be there.
     

  14. Achechino
    Cupcake Apr 11, 2015

    Achechino , Apr 11, 2015 :
    I couldn't recommend this phone because i'm having these screen issues.
    Please fix it, is a pain in the a** fighting with the screen to text anyone
     

  15. dmanlfc
    Eclair Apr 11, 2015

    dmanlfc , Apr 11, 2015 :
    Turn off adaptive backlight, colour enhancement & double tap to sleep in the Display & Lights settings section.
    Also disable ALL gestures.

    This fixed it for me.

    I believe its a software bug which is being propagated to other distributions too. Unfortunately I can tell you CM12 won't fix it.

    I hope this helps some.

    DMAN
     

    naevus likes this.
  16. siriusblack1979
    Eclair Apr 11, 2015

    siriusblack1979 , Apr 11, 2015 :


    Just want to say thank u so much it fixed mine aswell now
    Typing fast and still no mistakes

    Thxs again (y)
     

  17. bakerbarber
    Jelly Bean Apr 11, 2015


  18. cahmed4377
    Cupcake Apr 11, 2015

    cahmed4377 , Apr 11, 2015 :
    My OPO is also experiencing touchscreen issues -- if I am walking to class, listening to music, and the wifi is constantly dis/connecting, the screen is impossible to use. Scrolling is a nightmare, taps do not register, and it is overall super annoying. Sometimes a reboot fixes it, sometimes it takes multiple reboots.
     

  19. prtk
    Froyo Apr 12, 2015

    prtk , Apr 12, 2015 :
    Any fix on it yet? I have been asked to install some "fix". Going to try that now, will let you guys know. Also, I have this strong hunch that this problem is happening to those in warmer climates (I am from India and its summers here).

    ----------------------------------------------------------------------------------------

    Hello,

    Thank you for contacting the Technical Support of ONEPLUS. We apologize for the inconvenience caused to you.

    This is an automated message. Please try this software patch as this may fix the issue for you meanwhile we have assigned this ticket to our specialist who will get back to you soon.

    Please reply us if this patch does not fix your device :)

    We prepared an Automated batch file which will fix your issue automatically, all you need to do is to download the zip file from the link below and extract it, after extracting please open the "README.pdf" and follow the instructions.

    PLEASE NOTE :- IT WILL DELETE ALL YOUR PHONE'S DATA> PLEASE BACK UP YOUR PHONE'S DATA

    https://s3.amazonaws.com/oneplussupport/ONEPLUS ONE-FIX-Windows.zip

    Regards
    Sanam
     

  20. prtk
    Froyo Apr 12, 2015

    prtk , Apr 12, 2015 :
    Just completed installing the "fix". First impression - the logo that revolves during boot animation now revolves at a speed as it used to when I first bought the phone (sometime back, I noticed that the speed had reduced and the sharpness had decreased). Will keep you updated.