CopierColler, Aug 6, 2014 : Wow finally. When did you send them a ticket ? The grounding issue is not the worst since we don't usually use 10 fingers at once . The worst is when the screen freezes and becomes totally unresponsive and this makes me sick. In their replies, I don't see where they said ok for your replacement... Indeed, OnePlus One is the best phone I've ever had and I don't want another phone but a replacement. But this touch screen issue coupled with lack of communication is really disturbing.