198

Touch sensitivity issues: A letter to OnePlus...

  1. rutierut Gingerbread Sep 24, 2014


    willy_resumed and superchinook like this.
  2. Andreagennari Ice Cream Sandwich Sep 24, 2014

    Andreagennari, Sep 24, 2014 :
    Wait for it... as per customer service response the next OTA update by mid October...
     

    willy_resumed and superchinook like this.
  3. rutierut Gingerbread Sep 25, 2014

    rutierut, Sep 25, 2014 :
    They keep telling us it will be fixed trough an OTA that's simply not possible
     

    willy_resumed and superchinook like this.
  4. Andreagennari Ice Cream Sandwich Sep 25, 2014

    Andreagennari, Sep 25, 2014 :
    Maybe this kind of OTA will fix it:
     

    bobby2005 and superchinook like this.
  5. gwanatu Froyo Sep 29, 2014

    gwanatu, Sep 29, 2014 :
    Here's the deal. At this point they've released the new firmware which fixes all the problems that can be fixed in software. The multitouch issues are present on most touchscreens, especially anything mid-range or mid-range like. I found this issue on the Xiaomi Mi4 as well, it's not unique to the OnePlus One or the Find 7. Trust me I'm not defending them, this is just the way it is.
     

    bobby2005 likes this.
  6. darkshippo Gingerbread Sep 29, 2014

    darkshippo, Sep 29, 2014 :
    A flagship killer with a bad display oh boy, you are getting religious about OP. A grounding issue is a hardware defect. Present a solid ground for the OPO and that ghost touch issue will be gone.
     

  7. reggiexp Gingerbread Sep 29, 2014


    carburano likes this.
  8. TechSavvy_phone Gingerbread Sep 29, 2014


    carburano likes this.
  9. deuse Jelly Bean Oct 2, 2014

    deuse, Oct 2, 2014 :
    Still nothing about the multi touch\earth problem from any 1+ staff.
     

    superchinook likes this.
  10. Andreagennari Ice Cream Sandwich Oct 2, 2014

    Andreagennari, Oct 2, 2014 :
    Always next OTA :)
     

  11. deuse Jelly Bean Oct 7, 2014

    deuse, Oct 7, 2014 :

    Any body tried the new update? does it fix MULITI TOUCH not fast touch?
     

  12. Andreagennari Ice Cream Sandwich Oct 7, 2014

    Andreagennari, Oct 7, 2014 :

    Not on mine being sold! But looking at this the answer is NO!
     

  13. carburano Jelly Bean Oct 9, 2014

    carburano, Oct 9, 2014 :
    they are simply the worst company ever:

    From JIRA:
    My RMA ticket title:
    Ghost swipes - even after 38R update

    My message:
    I have had touchscreen issues for 2 months now: ghost swipes when typing, and unresponsive touchscreen when the phone got warm in my pocket. I've waited months before submitting this ticket, because these problems were supposed to be fixed with today's OTA. They are the same, see attached screen recording. I've tried different ROMs, kernels, factory reset, etc, to no avail. I kindly ask you to change my phone or its screen since it's clearly a hardware defect.

    Oneplus One response:
    Hi Marton,
    Thank you for reaching out. Well this issue is now fixed in our latest software update which is already out now. Please update your phone to latest 38R and it will fix this issue for you. You may not get the update immediately as it is rolled out slowly. So please check your phone for the update after few hours.
    Regards ,
     

    superchinook and Andreagennari like this.
  14. superchinook Honeycomb Oct 9, 2014

    superchinook, Oct 9, 2014 :
    WOW!! Craziness...this company really sucks @ reading/comprehension...or they are deliberately BSing their customers :confused: either way, it really is the worst company ever.
     

    Andreagennari likes this.
  15. denisuu Froyo Oct 10, 2014

    denisuu, Oct 10, 2014 :
    I have a new device the MRF date is 2014.09.20 on my box. I have no problem's left at all.

    Since all my friends phones that where made before 2014.07.15 had the problem and the ones after did not have the problem. I decided to give it an other shot, no yellow tint and no touchscreen problems! Even multitouch is way better in the lat 38R update :)

    My previous phone was made 2014.06.15 and it was terrible nothing fixed it.

    You can find your MRF date here (This one is from my brother)
    [​IMG]
     

    carburano likes this.
  16. carburano Jelly Bean Oct 13, 2014

    carburano, Oct 13, 2014 :
    very happy for you but... this changes nothing for their inexistent customer support
     

    superchinook and Andreagennari like this.
  17. tdtdial Donut Oct 13, 2014


    superchinook and Andreagennari like this.
  18. Andreagennari Ice Cream Sandwich Oct 13, 2014

    Andreagennari, Oct 13, 2014 :
    Devil advocate:
    OP said multitouch without stating 10 fingers... With two it does works :)
    Just kidding...
     

    carburano likes this.
  19. Andoenay Gingerbread Oct 13, 2014

    Andoenay, Oct 13, 2014 :
    I have multitouch just fine. The only issue I have is when I type too fast. Not fast but fast enough for it to miss a letter touch. That's why I keep vibration on so I can feel it but it still sometimes misses a letter here and there. Any updates on this?
     

  20. ionpan89 Honeycomb Oct 13, 2014

    ionpan89, Oct 13, 2014 :
    Latest update fixed this for me. I'm lucky though, no ghost touches for me.
     

    bobby2005 likes this.