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Touch Unresponsive #Op7pro Jul 15, 2019

  1. jacobalphie
    Cupcake Jul 15, 2019

    jacobalphie , Jul 15, 2019 :
    Hi all, My one plus 7 Pros touch is unresponsive when kept on a flat surface , could anyone help
     
    #1

  2. Muhsin_Sultan
    Ice Cream Sandwich Jul 15, 2019

    Muhsin_Sultan , Jul 15, 2019 :
    Could you explain your issue further? When it's laying on a flat surface the phone doesn't work?
     
    #2
    jacobalphie likes this.

  3. jacobalphie
    Cupcake Jul 15, 2019

    jacobalphie , Jul 15, 2019 :
    Thank you for your reply, The issue is that When the phone is kept on table, screen is becoming unresponsive ,like if you are trying to zoom in a picture from the gallery it doesn't work, but when holding in the hand its back to normal
     
    #3

  4. Muhsin_Sultan
    Ice Cream Sandwich Jul 15, 2019

    Muhsin_Sultan , Jul 15, 2019 :
    How about other apps? Does apps like Instagram or Google Photos zooming work?
     
    #4

  5. jacobalphie
    Cupcake Jul 15, 2019

    jacobalphie , Jul 15, 2019 :
    its same across all apps, even browsing through feeds is difficult but when phone is in hands everything is fine
     
    #5

  6. Muhsin_Sultan
    Ice Cream Sandwich Jul 15, 2019

    Muhsin_Sultan , Jul 15, 2019 :
    Is auto rotation on?
     
    #6

  7. jacobalphie
    Cupcake Jul 15, 2019

    #7

  8. Muhsin_Sultan
    Ice Cream Sandwich Jul 15, 2019

    Muhsin_Sultan , Jul 15, 2019 :
    try turning it on and see if it changes? Could be a sensor issue I guess?
     
    #8

  9. jacobalphie
    Cupcake Jul 15, 2019

    jacobalphie , Jul 15, 2019 :
    tried but it doesnt seem to work
     
    #9

  10. Muhsin_Sultan
    Ice Cream Sandwich Jul 15, 2019

    Muhsin_Sultan , Jul 15, 2019 :
    Try a restart/clearing phone cache. If you have the OnePlus care app installed you can check all your sensors if they're in working order
     
    #10

  11. jacobalphie
    Cupcake Jul 15, 2019

    jacobalphie , Jul 15, 2019 :
    did that too bro, still the issue persists , not sure what to do
     
    #11
    Muhsin_Sultan likes this.

  12. Muhsin_Sultan
    Ice Cream Sandwich Jul 15, 2019

    Muhsin_Sultan , Jul 15, 2019 :
    Use OnePlus care or AIDA64 to check your sensors
     
    #12
    DanielP1977 likes this.

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11 Replies
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Last replied by Muhsin_Sultan

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