61

Touchscreen issues - Fix

?

Please do vote so that we can check the number of Fixes as well :)

  1. Yes my touch screen issues are Fixed :)

    326 vote(s)
    43.0%
  2. No, I am still facing touch issues after following the steps :(

    432 vote(s)
    57.0%
  1. Sanam S Gingerbread Jun 2, 2015

    Sanam S, Jun 2, 2015 :
    Hello Everyone,

    As we all know that there are some touchscreen issues with OnePlus One and as promised by @Carl that we will be releasing a fix for this issue. So here we are with a fix for Ghost Touch and Ghost Swipe issue. Please note that this fix will install Oxygen OS on your phone and this fix is currently working only with Oxygen OS. Build Date May 27 2015.

    This may fix other touch screen issues as well therefore I would suggest you all to try this new Build.

    Note ---

    1. Please backup your device data as the phone will be formatted completely.
    2. Complete Wipe is mandatory for the fix to work properly.
    3. This will only work for Windows Machine. For Mac and Linux users, please contact us through the ticket and we will help in flashing your device. :)
    4. BootLoader will remain unlocked after this Fix.


    Steps :-
    1. Please Download the Fix and extract it on your Desktop.
    2. Power Off your ONE and make sure that USB cable is not connected.
    3. Now press and Hold Volume UP and Power Button and your device will enter into Fastboot Mode.
    4. Once in Fastboot mode, Please connect your device to your computer, usually the drivers will be loaded automatically. If not then please install the drivers manually. (Follow the link below)
    5. Now open "ONEPLUS ONE - 0.bat", you will see a black screen with some numbers on it, that means that the device is connected and drivers are loaded successfully., if not then please install the drivers manually.
    6. Now open "ONEPLUS ONE - 1.bat", If your device restarts then repeat the steps 2,3,4,5 and 6. However if your device doesn't reboot then please go to Step 7.
    7. Now open "ONEPLUS ONE - 2 - 16GB.bat" or "ONEPLUS ONE - 2 - 64GB.bat" depending upon your device.
    8. Once it is completed, your device will restart, please go ahead and test your device.


    Links :-

    Ghost Touch Fix -

    https://s3.amazonaws.com/oneplussupport/ONEPLUS ONE-Ghost Touch-Windows.zip

    Driver Installation Guide -
    https://s3.amazonaws.com/oneplussupport/ONEPLUS ONE DRIVER INSTALLATION.pdf
     
    Last edited: Jun 2, 2015

    #1
    yowchang, nTECHIE, natheux and 58 others like this.
  2. Deactivated User Jun 2, 2015


    #2
    DeltaSky and Ceasedd like this.
  3. script Marshmallow Moderator Jun 2, 2015

    script, Jun 2, 2015 :
    I believe this is a very important sentence :)
     
    Last edited: Jun 2, 2015

    #3
  4. feluda KitKat Jun 2, 2015


    #4
    adamto, gaster, script and 1 other person like this.
  5. jatish123 Ice Cream Sandwich Jun 2, 2015


    #5
    isaaccallan likes this.
  6. PRK.R KitKat Jun 2, 2015


    #6
  7. landenone Honeycomb Jun 2, 2015

    landenone, Jun 2, 2015 :
    This. It should be highlighted better.
     

    #7
    blake15429, Ceasedd and script like this.
  8. Maximus Decimus Meridius Lollipop Senior Moderator Jun 2, 2015

    Maximus Decimus Meridius, Jun 2, 2015 :
    Thanks @Sanam S please sticky thread (at least for a short while) :)
     

    #8
  9. PRK.R KitKat Jun 2, 2015

    PRK.R, Jun 2, 2015 :
    Its already sticky.;)
     

    #9
    gaster and Ceasedd like this.
  10. gmo8492 Lollipop Jun 2, 2015


    #10
  11. daedal Gingerbread Jun 2, 2015

    daedal, Jun 2, 2015 :
    does oxygenOS in this fix come somewhat updated, or is it same version launched in April only with new touch panel firmware ?
     

    #11
    blake15429, script and Jorge48197 like this.
  12. gusuraman Global Head Moderator Jun 2, 2015


    #12
    gaster, Ceasedd and finaldentiny like this.
  13. A.S Ice Cream Sandwich Jun 2, 2015

    A.S, Jun 2, 2015 :
    Smart way to make people install your own OS rather than cyanogen in order to solve one of the most annoying bugs in the opo:rolleyes:
     

    #13
    spobjits, wedad, JAWB86 and 27 others like this.
  14. prashant sahni Jelly Bean Jun 2, 2015

    prashant sahni, Jun 2, 2015 :
    My device had touch issues earlier & had been in communication with OnePlus team & HCL india team. My device was sent to HCL Bhopal service center, they did the procedures & my device was loaded with Oxygen OS. Its been more than 40 days & my device has been working perfectly, even in Nagpur Summers. I did a thorough check by keeping my device in pocket with screen facing inwards for more than 30 minutes on various days @45° C. This definitely solved my issues. I think CM was never serious enough to solve the issue
     

    #14
  15. MagicMagicD Honeycomb Jun 2, 2015

    MagicMagicD, Jun 2, 2015 :
    Can you confirm that if a "complete wipe is mandatory for the fix to work properly" then the next update for Oxygen will also require a complete wipe?
     

    #15
  16. Sanam S Gingerbread Jun 2, 2015

    Sanam S, Jun 2, 2015 :
    It is a latest build with new firmwares. Build date is May 27 2015
     

    #16
  17. prashant sahni Jelly Bean Jun 2, 2015

    prashant sahni, Jun 2, 2015 :
    I had enquired with the service center n they affirmed that complete wrote in necessary
     

    #17
  18. prashant sahni Jelly Bean Jun 2, 2015

    prashant sahni, Jun 2, 2015 :
    My device was handled by service center team on 18 & 19th April, even that build worked wonders
     

    #18
    ThE_MarD85 likes this.
  19. finaldentiny Lollipop Community Expert Jun 2, 2015


    #19
  20. LifelessLewis Jelly Bean Jun 2, 2015

    LifelessLewis, Jun 2, 2015 :
    For anybody saying that they're trying to get people to install oxygen over cyanogen. No. Oneplus have no control over cyanogen so they are just trying to fix your phone the best way they can.
     

    #20