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Touchscreen problem!

  1. willnsfca
    Cupcake Nov 17, 2015

    willnsfca , Nov 17, 2015 :
    Hi guys, I have a 16 gb Oneplus One and it has been working great except for overheating problems that are not too severe. However, today, after using my phone in the morning, I pulled it out of my pocket, unwoke it, and found that my touchscreen was completely unresponsive even though the display was fine, the volume buttons were ok and everything else was fine. Do you think this had to do with it being in my pants pocket and overheating? What can I do? BTW I tried a reboot and it didn't help
     

    #1
  2. ayansahalive
    Donut Nov 17, 2015

    ayansahalive , Nov 17, 2015 :
    use an OTG cable with a wireless mouse to go to developer options and turn on 'show touches'..touch the screen and check if u can see a white bubble where ever ur touching on the screen. if yes, then touch input is fine. do a factory reset. if it doesnt show the bubble, u have hardware issues.
     

    #2
  3. cboursinos
    Honeycomb Nov 17, 2015

    cboursinos , Nov 17, 2015 :
    Worst support ever... You screwed... Don't send the phone back to them... I sent my phone, and i am waiting 3 weeks now to take it back. And i am afraid i will not take it... Try to fix it alone
     

    #3