0
Trade-in for iphone8

  1. vgupta04
    Cupcake Sep 7, 2019

    vgupta04 , Sep 7, 2019 :
    I have sent the IPhone for trade-in and after evaluation the price was decreased providing a reason as mismatch of the discription of the phone but I have sent the correct phone which was provided while trade in with correct IMIE number . I have open a case and need to know the updates on the caseid 190830-000354. it's been more than a week they are not providing any update .

    I would like to provide a feedback that this is the wrost service and customer service response I have ever seen.

    I would never recommend this to anyone trade-in with one plus. they really sucks.

    Trade-in number:
    20929858361
    Submit date:
    2019.08.06 21:35:19
    Trade-in model:
    iPhone 8 64GB AT&T
    Trade-in imei:
    356699081443888
    Shipping kit:
    885818860488806
    Shipment to trade-in partner:
    885818860488790
     
    Last edited: Sep 8, 2019

    #1
  2. vgupta04
    Cupcake Sep 7, 2019

    vgupta04 , Sep 7, 2019 :
    if you have any experience with trade-in... please share here ..I am tried of following up with them
     

    #2
  3. vgupta04
    Cupcake Sep 8, 2019

    vgupta04 , Sep 8, 2019 :
    terrible response from customer service event after telling 100 times

    Hope this email finds you well,we received a feedback from our trade in department, "the system shows that the customer agreed in the second quotation thats why the voucher code was generated."



    Thanks for understanding and I do apologize for the inconvenience.



    Regards,

    Odie

    OnePlus Customer Support Representative
     

    #3