Trade In programm : not valadated after 1 month

  1. Eric Barbey
    Cupcake Oct 23, 2021

    Eric Barbey , Oct 23, 2021 :

    I sent my OP6 for the Trade In Program on september 23.
    I ve not received any validation Mail.
    The OP6 is marked as " Received".
    I contact le Guest attention service but it's very slow to answer and very unsuefull.
    is there anyone in the same Case ? What was finally the resolution ?
    Thank you

  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Oct 23, 2021

  3. superplus
    Head Moderator Head Moderator Oct 23, 2021

    superplus , Oct 23, 2021 :
    Hi @Eric Barbey, where are you based? The trade-in programme doesn't follow the same process in all regions. Did you avail yourself of a cashback offer or was it a voucher towards purchase of a new device? When was the OP6 marked as "received"? Have you been in touch with CS at all regarding this?

    Also, was the trade-in part of the purchase of a OnePlus 9? Since you created your thread in the OnePlus 9 General Support section, which is usually the place for OnePlus 9 device owners to receive feedback from their fellow forum members on issues they're having with that particular device.

  4. Xcommunicad0
    Lollipop Oct 24, 2021

    Xcommunicad0 , via OnePlus 8T , Oct 24, 2021 :
    Hi, send an email as well with all the details you have and try on Twitter also if you are there. I guess some aggressive follow up would be required as it's a month already.

    Caomhin and HarshKK14 like this.