Trouble with my OnePlus 7 Pro

  1. F1555475408423
    Cupcake Sep 23, 2019

    F1555475408423 , Sep 23, 2019 :
    Hi all,

    I've been having quite a few problems with my OnePlus 7 Pro and I can't find solutions on the interweb. so I'm coming to you all for help.

    1st problem: my phone won't connect to WiFi for more than 10 seconds at a time before it gives me a question mark and then comes back 10 seconds later. this causes problems for Google, for games, for social media and so on. I have only been using my data as this is quite annoying.

    2nd problem: certain apps on my phone won't close out including Google and Reddit. when I click the square on the home bar it won't let me close out the apps.

    3rd problem: after I transferred all my info and data from my OnePlus 3T I've had to delete all the apps back off my OnePlus 7Pro before I can use them. if I don't delete the app and redownload it then it won't work.

    This is just a question. When is the official Android 10 going to come out for the OnePlus 7pro? (not the beta)

    These are my biggest concerns as of right now so if anyone can help or let me know what the problem is or help troubleshooting id appreciate it.

    Thanks OnePlus community!

  2. Salt505
    Jelly Bean Sep 23, 2019

  3. F1555475408423
    Cupcake Sep 24, 2019

    F1555475408423 , Sep 24, 2019 :
    Hey I factory reset my phone and it fixed the closing apps problem and the other problem I was having with the apps. but it didn't fix my wifi. it still won't stay connected for Langer than 10 seconds. any ideas on how to fix that problem itself?

  4. jasemanONE
    Honeycomb Sep 24, 2019

    jasemanONE , Sep 24, 2019 :
    Is it with ALL WiFi or only the one in your home???
    Sometimes a reboot of the router (NOT a router reset) while "forgetting" your current WiFi settings on the phone and redoing them will help.