True caller issue

  1. W1519198777782
    Cupcake May 23, 2018

    W1519198777782 , May 23, 2018 :
    I am having issue with true caller app. it's not working whenever I receive or make a call. The name does not show automatically. Have uninstalled and installed it back several times but of no use.

  2. the_o2
    Marshmallow May 23, 2018

    the_o2 , May 23, 2018 :
    Have you allowed the all permission it's needed??
    try to remove the battery optimization for true caller..

  3. W1519198777782
    Cupcake May 23, 2018

  4. outpin
    Honeycomb May 23, 2018

    outpin , May 23, 2018 :
    Uninstall, install app again, make truecaller your default app for calling. Should work.

  5. soumyadg
    Cupcake May 23, 2018

    soumyadg , May 23, 2018 :
    Does this happens over cellular network or wifi?

    Even i face the same over cellular network when there is very poor connectivity.

  6. Gav_W86
    Starting Point Expert May 23, 2018

    Gav_W86 , May 23, 2018 :
    Truecaller haven't recoded their app properly for the background processing limits Google introduced in Oreo. You need to disable any battery optimisation for the app.

    though the real answer is to stop using the hideous privacy black hole that is Truecaller. Lots of people up in arms about 1+ collecting data, but they carry on using Truecaller which takes a copy of your contact list, then tracks when you call/message them (and everyone else) together with how long for, gps location where you did it, what networks you were on when you did it, and other stuff (their latest thing is bank account data from their new 'bank transfer service'). It then keeps it in a big database that has been hacked and published on the web at least once.

    R1520867557440 likes this.
  7. W1519198777782
    Cupcake May 23, 2018

  8. Kamran_Mamedi
    Donut May 23, 2018

    Kamran_Mamedi , May 23, 2018 :

    Kamran here from Truecaller.

    To solve this you need to disable Truecaller from the battery optimisation list.

    1. Navigate to your phone settings
    2. Battery
    3. Battery optimisation
    4. Find Truecaller and disable it.

    It should work fine after that.

    Best regards,

    W1519198777782 likes this.
  9. W1519198777782
    Cupcake May 23, 2018

  10. R1567026574278
    Cupcake Aug 31, 2019

    R1567026574278 , Aug 31, 2019 :
    In Oneplus 6 ---

    There is only 2 options optimize n don't optimize...
    Which one to select...
    Another issue is After updating operating system I am losing call logs I mean call history... After restoring from switch also it's not restoring properly...