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TV audio issue for Sun Nxt App

  1. varunsur
    Gingerbread Oct 21, 2019

    varunsur , Oct 21, 2019 :
    When I play a video which is tagged as dolby audio on the sun nxt app I cannot hear the speech in the audio. This seems to be happening only on this app. I tried the same app and video on my sony tv and it works fine. I have uploaded a sample of what happens.

    I have uploaded the behaviour video in a one drive space:-
    https://1drv.ms/v/s!Arjclq7TxYZYiN0VHyW2YGuL625ptA?e=Bi9bXa

    Please fix this issue
     

    #1
  2. varunsur
    Gingerbread Oct 21, 2019

    varunsur , Oct 21, 2019 :
    I also tried to play around with the sound settings but nothing seemed to help
     

    #2
  3. T1570646542775
    Cupcake Oct 21, 2019


    #3
  4. KeepTransisting
    The Lab - OnePlus 7 Pro Reviewer Oct 21, 2019

    KeepTransisting , Oct 21, 2019 :
    This is something you have to go to the app developer for. It sounds like they're not properly downmixing 5.1 audio to 2.0 and you're losing the center channel (the voice channel)
     

    #4
  5. varunsur
    Gingerbread Oct 22, 2019

    varunsur , via OnePlus 7 Pro , Oct 22, 2019 :
    I don't think this is a issue with the app. I have tested this on my sony tv and it has 2.0 speakers and the conversion from 5.1 to 2.0 is working fine. Looks more like a software issue.
     

    #5
  6. varunsur
    Gingerbread Oct 22, 2019


    #6
  7. Venky61
    OnePlus TV Expert Oct 22, 2019

    Venky61 , Oct 22, 2019 :
    Hey I have tried this and actually when you shift from regular to Dolby, there's a reduction in volume. You have to increase the sound. I found the surround mode better in this scenario.
     

    #7
  8. _Roshan_John_David
    Cupcake Oct 22, 2019


    #8
  9. varunsur
    Gingerbread Oct 22, 2019

    varunsur , via OnePlus 7 Pro , Oct 22, 2019 :


    Venky61

    Hey I have tried this and actually when you shift from regular to Dolby, there's a reduction in volume. You have to increase the sound. I found the surround mode better in this scenario.​


    Still does not seem to work for me went upto volume level 70. Also I'm using the one plus pro tv where the speakers drop down. Is that thr one you are using too?
     
    Last edited: Oct 22, 2019

    #9
  10. Venky61
    OnePlus TV Expert Oct 23, 2019

    Venky61 , Oct 23, 2019 :
    Yea.... Am using the Pro too. Here's a video I took while playing the same movie/scene on Sun Nxt. Are you on the latest update?
    https://drive.google.com/file/d/17315AxR7aH1qdFs5lAA-Rducn2shTaKC/view?usp=sharing
     

    #10
  11. balajikanth
    Cupcake Oct 23, 2019


    #11
  12. varunsur
    Gingerbread Oct 29, 2019


    #12
  13. Venky61
    OnePlus TV Expert Oct 29, 2019

    Venky61 , Oct 29, 2019 :
    Just check if it still happens after the update.
     

    #13
  14. DineshkumarKannan
    Cupcake Nov 3, 2019


    #14
  15. Venky61
    OnePlus TV Expert Nov 3, 2019

    Venky61 , Nov 3, 2019 :
    Is it happening even after the update?
     

    #15
  16. _Roshan_John_David
    Cupcake Nov 18, 2019


    #16
  17. W1573296474293
    Cupcake Nov 21, 2019

    W1573296474293 , Nov 21, 2019 :
    any one noticed grains sound effect in youtube app? same video works well in other devices without any noise.. There are so many bugs TV software.
     

    #17
  18. W1573296474293
    Cupcake Nov 24, 2019

    W1573296474293 , Nov 24, 2019 :
    Can you try turn off "Auto volume" from settings > sound > auto volume > off .
     

    #18
    Venky61 likes this.