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Unable to avail Red Cable Club benefit of Extended Warranty

  1. 9811176976
    Cupcake Jul 31, 2020

    9811176976 , Jul 31, 2020 :
    Hi

    I am unable to avail Red Cable Club benefit of free 6 months extended warrant.

    When I click on the link under "Your Benefits" for OnePlus Care, it just opens the OnePlus Care app and doesn't show any mechanisms of unlocking the extended warranty.

    I can see my device pre-linked though with a message that the device 'May be under warranty'.
     

    #1
  2. 9811176976
    Cupcake Jul 31, 2020

    9811176976 , Jul 31, 2020 :
    Just to add that I have changed the linked phone number with the account. Can this be the reason that I am unable to avail the free extended warranty? If yes, please also guide how I can switch my Oneplus care account linkage to the new mobile number/email id
     

    #2
  3. G1596189878468
    Cupcake Jul 31, 2020


    #3
  4. 9811176976
    Cupcake Aug 2, 2020 at 11:34 AM

    9811176976 , Aug 2, 2020 at 11:34 AM :
    Believe a lot of us are facing this issue. Unfortunately there is no response on emails sent to Oneplus support neither am I able to get through them on phone or chat support. :(
     

    #4
  5. HarshKK14
    Honeycomb Aug 2, 2020 at 7:02 PM

    HarshKK14 , via OnePlus 7 , Aug 2, 2020 at 7:02 PM :
    See, first log out of your OnePlus account from your phone.
    On the RCC page itself, click on your pic, thereafter, click on the three dots at the top right corner and log out. Then from the RCC page on settings, click on link. You'll be asked to sign in. Just do the sign up/ sign in as the case may be, and you'll be able to join RCC. If this worked, give a like
     

    #5
  6. 9811176976
    Cupcake Aug 2, 2020 at 8:28 PM

    9811176976 , via OnePlus 7T , Aug 2, 2020 at 8:28 PM :
    Hi, Thanks for the detailed step but I am already a member of RCC and not able to avail the extended warranty using the OnePlus Care link.

    Have already tried logging out and logging in multiple times
     

    #6
  7. HarshKK14
    Honeycomb Aug 3, 2020 at 3:56 AM

    HarshKK14 , via OnePlus 7 , Aug 3, 2020 at 3:56 AM :
    Extended warranty for OnePlus nord?
     

    #7
  8. 9811176976
    Cupcake Aug 4, 2020 at 2:05 PM


    #8
    Z1566313930736 likes this.
  9. Z1566313930736
    Cupcake Aug 5, 2020 at 1:55 PM

    Z1566313930736 , Aug 5, 2020 at 1:55 PM :
    Yes i am facing same issues. Please help is required from oneplus.
     

    #9
  10. A1596772956446
    Cupcake Aug 7, 2020 at 6:46 AM

    A1596772956446 , via OnePlus 8 , Aug 7, 2020 at 6:46 AM :
    Hi team
    I am facing the same issue on my new OnePlus 8. I joined RCC but can only see 50gb storage under available rewards. How do I get extended warranty instead.
    PS: I haven't claimed the reward yet.
     

    #10