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Unable to discover OnePlus TV on Alexa App

  1. manoj9120
    Cupcake Oct 29, 2019

    manoj9120 , Oct 29, 2019 :
    Earlier it used to work, but after my OnePlus phone got replaced, I am unable to connect my Alexa App to the OnePlus TV. I tried all possible ways and multiple times, every time it says unable to find any device. Both the Alexa Echo Dot and OnePlus TV are on the same network. Do I need to make any change on the TV also?
     

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Oct 29, 2019

    Venky61 , Oct 29, 2019 :
    After the update, Alexa had some trouble. Open Alexa App. delete Oneplus Tv from devices, disable skill. Now Enable skill and discover the device, just like 1st time. It will start working.
     

    #2
  3. L1595155492033
    Cupcake Jul 20, 2020

    L1595155492033 , Jul 20, 2020 :
    hi,
    I was unable to create a new so posting here,
    I have new 55u1 TV + Echo dot. But unable to link my onplus account in Alexa app. Contacted Amazon help center and changed setting to INDIA .though i have enable link button,its keep an saying credentials are wrong.But i can login to oneplus account directly with same credentials as well in my TV.
    Kindly help me whats went wrong??
     

    #3
  4. Venky61
    OnePlus TV Expert Community Expert Jul 20, 2020

    Venky61 , Jul 20, 2020 :
    Hi,
    Good that you did not create a new thread. It's always suggested to post your query in already existing relevant thread.

    Now when you try to enable the Skill, does the login page open in a browser?
    And your OnePlus account is not directly linked to Google Account sign in right? Because the login through Alexa doesn't give google authentication sign in.
     

    #4
  5. L1595155492033
    Cupcake Jul 21, 2020

    L1595155492033 , Jul 21, 2020 :
    Yeah when I remove dot(.) from my mail address , it allowed me to enable oneplus TV Skill in alexa app.
    Kindly mention the same in the procedure steps to remove dot(.),otherwise it's hell to users.
     

    #5
  6. Sonalityagi4
    Cupcake Jul 28, 2020


    #6
  7. Venky61
    OnePlus TV Expert Community Expert Jul 28, 2020

    Venky61 , Jul 28, 2020 :
    Hi,
    The team said that they are aware of this issue and the same will be rectified soon.
     

    #7
  8. Sonalityagi4
    Cupcake Jul 28, 2020

    Sonalityagi4 , via OnePlus 6 , Jul 28, 2020 :
    So will there be update that will b flushed to the TV. and when Can I expect the resolution.
     

    #8
  9. Rahulunandme
    Donut Jul 29, 2020


    #9
  10. aswinrulez
    Honeycomb Aug 9, 2020

    aswinrulez , Aug 9, 2020 :
    I have oneplus TV skill added to Alexa and it works fine except for one problem. If I ask Alexa to play a movie or series in my oneplus TV, it always opens up Hungama app. I can't uninstall Hungama app either. Any idea how I can change this behaviour?
     

    #10
  11. anshR
    Cupcake Aug 15, 2020

    anshR , Aug 15, 2020 :
    I'm also unable to discover oneplus tv on Alexa app. I've tried everything. Added oneplus account on TV, enabled skill on Alexa app, linked Oneplus account. After that Alexa app is unable to discover my device. Both phone and tv are on same network as well.
     

    #11
  12. Venky61
    OnePlus TV Expert Community Expert Aug 15, 2020

    Venky61 , Aug 15, 2020 :
    https://forums.oneplus.com/threads/how-to-use-amazon-alexa-on-oneplus-tv.1274639/
     

    #12
  13. Venky61
    OnePlus TV Expert Community Expert Aug 15, 2020

    Venky61 , Aug 15, 2020 :
    It opens Hungama app for any movie?
     

    #13
  14. anshR
    Cupcake Aug 15, 2020


    #14
  15. Venky61
    OnePlus TV Expert Community Expert Aug 15, 2020

    Venky61 , Aug 15, 2020 :
    Please read the post completely.
     

    #15
  16. aswinrulez
    Honeycomb Aug 16, 2020

    aswinrulez , Aug 16, 2020 :
    Me: Play dark from Netflix
    Alexa: Getting dark from oneplus T V
    Oneplus TV: Open Hungama app and I see sign-in page

    Me: Play dark series in Netflix
    Alexa: Getting dark from oneplus T V
    Oneplus TV: Opens the Sony Liv.
    *Previously it would only open Hungama. I installed Sony app yesterday and maybe that's why it's opening up now

    Me: Play our planet fromNetflix
    Alexa: Getting our planet from oneplus T V
    Oneplus TV: Opens Hungama app again and I see sign-in page

    Me: Play Big Bang Theory from amazon prime
    Alexa: Getting the Big Bang Theory from oneplus T V
    Oneplus TV: Opens Prime video!

    This is what I face.

    Is there a common bug thread for Oneplus TV. In community app, feedback is only for phone. I have a bunch of issues with oneplus tv. Would love to document it and help dev team fix it up soon
     

    #16
  17. Venky61
    OnePlus TV Expert Community Expert Aug 16, 2020

    Venky61 , via OnePlus 8 Pro , Aug 16, 2020 :
    Right now Alexa video skills are only limited to Hungama Play, Zee5 and ErosNow. They are working to include the skills for more apps.
    Play, pause kind of features though work on most of the apps.

    And yes, there's so separate section for bug report or feedback on the forum. I have been behind the team for that, hopefully it takes a shape soon. Right now, this TV section itself acts as both.
     

    #17
  18. aswinrulez
    Honeycomb Aug 16, 2020

    aswinrulez , via OnePlus 6 , Aug 16, 2020 :
    Thank you for that. Hope they listen to you and bring that up. FYI, prime video also works fine.
     

    #18
    Venky61 likes this.
  19. taherkaka
    Cupcake Sep 27, 2020 at 11:16 AM


    #19
  20. C1597790191211
    Cupcake Sep 27, 2020 at 11:19 AM


    #20