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Unable to download Invoice/Receipt from US Store

  1. Gennady_A
    Froyo Sep 11, 2021

    Gennady_A , Sep 11, 2021 :
    Hi,
    Downloading receipt after purchasing OP phones or accessories never was a problem ...
    Until now. I am struggling for two days with downloading the receipt/invoice for Buds Pro I bought in US online store. When trying to download or open the receipt I get a blank document in .pdf . It's named correctly as Invoice_A112..... but is absolutely empty. Tried to apply to customer support via chat and get a ridiculous answer I attach as a screen cut.

    Any support welcome.
     

    Attached Files:

    • OP.JPG
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    #1
    K1599214951336 likes this.
  2. O1637975939626
    Cupcake Dec 8, 2021


    #2
  3. Gennady_A
    Froyo Dec 8, 2021

    Gennady_A , Dec 8, 2021 :
    There is no resolution (for me at least), the only thing the Oneplus USA did - they sent me invoice directly to mail after return time has passed. Strange behavior, though ... There is a new Oneplus affiliate in USA I suppose, trying to play their own "new" rules. Very disappointed, so no more purchases in US store.
     

    #3