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Unable to install OnePlus Games via OnePlus 9R

  1. Ashhfq
    Eclair Dec 4, 2021

    Ashhfq , via OnePlus 9R , Dec 4, 2021 :
    I've been trying to install the update for OnePlus Games i.e. OnePlus Games v3.0.0 but it's not installing. I even tried sideloading it that too didn't work. Any workarounds?
    1638613160724.jpg
     

    #1
    Caomhin likes this.
  2. Aaron2017
    General Support Expert Award 2021 Dec 4, 2021


    #2
    Shailender Sharma and Caomhin like this.
  3. Ashhfq
    Eclair Dec 4, 2021


    #3
    Caomhin likes this.
  4. Aaron2017
    General Support Expert Award 2021 Dec 4, 2021

    Aaron2017 , Dec 4, 2021 :
    Have you tried clearing cache and data of the games app? You can uninstall updates too if that doesn't trigger the update to see if that will. You can clearing cache and data of the Google play store too
    Do other apps update from the play store?
     

    #4
    Shailender Sharma and Caomhin like this.
  5. Ashhfq
    Eclair Dec 4, 2021

    Ashhfq , via OnePlus 9R , Dec 4, 2021 :
    Yes I tried everything, from clearing cache to uninstalling updates, nothing worked. Idk if it's something that only I'm facing ot other 9r users too.
    And yes other app updated like normal.
     

    #5
    Caomhin likes this.
  6. Aaron2017
    General Support Expert Award 2021 Dec 4, 2021

    Aaron2017 , Dec 4, 2021 :
    Is it only with this app or for other apps too? What Oxygen OS version are you on? There's a new update that just released a few days back
    https://forums.oneplus.com/threads/oxygenos-11-2-6-6-for-the-oneplus-9r.1523262/page-5
    If you haven't got it yet maybe try updating to that and see if it'll start the update then
     

    #6
    Shailender Sharma and Caomhin like this.
  7. Ashhfq
    Eclair Dec 4, 2021


    #7
    Caomhin likes this.
  8. Aaron2017
    General Support Expert Award 2021 Dec 4, 2021


    #8
    Shailender Sharma and Caomhin like this.
  9. Ashhfq
    Eclair Dec 4, 2021

    Ashhfq , via OnePlus 9R , Dec 4, 2021 :
    Nope, still not installing.
     

    #9
    Caomhin likes this.
  10. Aaron2017
    General Support Expert Award 2021 Dec 4, 2021

    Aaron2017 , Dec 4, 2021 :
    Right... I'll tag others to see if they maybe knowo something else to try, other than a factory reset. @Swejuggalo and @Caomhin, any other ideas?
     
    Last edited: Dec 4, 2021

    #10
    Shailender Sharma and Ashhfq like this.
  11. Ashhfq
    Eclair Dec 4, 2021


    #11
    Aaron2017 likes this.
  12. Aaron2017
    General Support Expert Award 2021 Dec 4, 2021

    Aaron2017 , Dec 4, 2021 :
    You're welcome 👍 Sorry that none of the things helped
     

    #12
    Shailender Sharma, Caomhin and Ashhfq like this.
  13. Caomhin
    9 Series Expert, Participator of the Year Community Expert Dec 4, 2021

    Caomhin , via OnePlus 9 Pro , Dec 4, 2021 :
    Try installing it in Safe mode from the Playstore or via the APK you downloaded.
    To access Safe mode
    Press the power button to bring up the power menu, now long press Power Off option on the screen, you will get the option to boot into safe mode. Select OK

    To get out of Safe mode, just restart the phone.
    👍
     

    #13
    Shailender Sharma, Gor. and Aaron2017 like this.
  14. Ashhfq
    Eclair Dec 4, 2021

    Ashhfq , via OnePlus 9R , Dec 4, 2021 :
    Tried in safe mode as well, same unable to install.
     

    #14
    Caomhin likes this.
  15. Caomhin
    9 Series Expert, Participator of the Year Community Expert Dec 4, 2021

    Caomhin , via OnePlus 9 Pro , Dec 4, 2021 :
    If its not installing in Safe mode, there may be something fundamentally wrong.

    All apps use the package installer, search for Package Installer in Settings
    View attachment 1737381
    Then clear the Package installer App info Cache and App info Storage as well. Restart the phone and try installing the Game app once more.

    If still not installing, I wonder are others with the 9R experiencing the same issue. Do you have any issues updating or installing any other OnePlus Apps.

    All I could suggest from here is to send Bug reports and give Feedback on the issues back to the OnePlus OOS developers. So that they can investigate them.
    https://forums.oneplus.com/feedback/

    And you can also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for Email, Phone contact and online Chat details.
    https://www.oneplus.com/support
     

    #15
  16. Ashhfq
    Eclair Dec 4, 2021

    Ashhfq , via OnePlus 9R , Dec 4, 2021 :
    I did this procedure too. Sadly it ain't working too. Might be issue with 9r.
    Anyways thankyou for helping :).
     

    #16
    Gor. and Caomhin like this.
  17. Caomhin
    9 Series Expert, Participator of the Year Community Expert Dec 4, 2021

    Caomhin , via OnePlus 9 Pro , Dec 4, 2021 :
    No problem, but maybe OnePlus themselves may have an answer hopefully.
     

    #17
  18. Ash_king007
    Froyo Dec 7, 2021


    #18
  19. Anshil Ashraf
    Gingerbread Dec 7, 2021

    Anshil Ashraf , via OnePlus 9 Pro , Dec 7, 2021 :
    facing same issue after os12 update... I had games app in phone but while going through in playstore, the games was not showing as installed app.. so I uninstalled the app that was in my phone & went to playstore to install again but it's showing error now!
     

    #19
  20. Ash_king007
    Froyo Dec 8, 2021

    Ash_king007 , via OnePlus 9 Pro , Dec 8, 2021 :
    Same issue, i don't know what OnePlus is doing😡😡
     

    #20