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Unable to listen to WhatsApp Voice messages

  1. R1584746443049
    Donut Apr 12, 2020

    R1584746443049 , Apr 12, 2020 :
    Whenever I play audio or voice message in WhatsApp on my OnePlus7, all goes well only for few seconds, afterwards the screen goes black and voice or audio stops. I've to tap the screen to wake to continue listening to the voice, but again the same thing happens in couple of seconds.

    Dear OnePlus, it's really annoying, I've not covered the proximity sensor at all, however the voice stops as if I've covered the sensor and goes to the non speaker mode and the voice fades. You really have to do something about it and awaiting your feedback on this. Thank you.
     

    #1
  2. TheIanMatthews
    Cupcake Apr 23, 2020

    TheIanMatthews , via OnePlus 8 Pro , Apr 23, 2020 :
    Having the exact same issue on the OnePlus 8 Pro. screen goes black but also the notification beep keeps going while the recording is playing so I can't really hear the message. If I switch sound mode the vibration keeps going while playing the message also!
     

    #2
  3. F1568497912381
    Eclair Apr 23, 2020

    F1568497912381 , Apr 23, 2020 :
    I had the same problem a while back, not anymore though for some reason. My temporary fix was to raise the phone to your ear when the screen went black and then back. After doing that I could play the messages normally.

    Weird but it worked [e]1f604[/e]
     

    #3
  4. Fasil M Sageer
    Eclair Apr 23, 2020


    #4
  5. Y1565085061374
    Cupcake May 3, 2020

    Y1565085061374 , via OnePlus 7 , May 3, 2020 :
    Hi there. Also I have this exact same problem with Whatsapp on my oneplus 7 running 10.0.5. Very annoying issue. It started few weeks ago.
    Sometimes it happens 5 to 6 times in a spoken message of about 30 to 45 seconds. And sometimes it almost does not occur. Also sometimes when the screen went dark and the sound volume dropped considerably, I had to logon again on my phone to continue listening to the message.

    I hope this issue will be fixed soon.
    I am regretting that I purchased a oneplus smartphone because this is not the only issue that I experienced.

    Greetings from the Netherlands.
    Ome Kees
     

    #5
    G_Manu_g_kICu and Goshark like this.
  6. Bassel_Marashli
    Cupcake May 7, 2020

    Bassel_Marashli , via OnePlus 7 Pro , May 7, 2020 :
    Dear OnePlus
    I've been using 7pro for around one year, and I was trying to ignore this problem but its really annoying especially if I'm using Whatsapp more likely.. I still have the same original screen protector which comes with the device with its original cover.
    please tell me that this is a software problem and that can be fixed by an update soon ... because I'll be ready upset if its a hardware problem.
     

    #6
  7. MNMNASIF
    Gingerbread May 8, 2020

    MNMNASIF , via OnePlus 7 , May 8, 2020 :
    for me aldso same issue....this is not a WhatsApp problem.i think they will not fix this....I am complaining from when I purchase OnePlus 7
     

    #7
  8. MNMNASIF
    Gingerbread May 8, 2020

    MNMNASIF , via OnePlus 7 , May 8, 2020 :
    did u fix this issue
     

    #8
  9. MNMNASIF
    Gingerbread May 8, 2020

    MNMNASIF , via OnePlus 7 , May 8, 2020 :
    did u fix this issue...
     

    #9
  10. MNMNASIF
    Gingerbread May 8, 2020

    MNMNASIF , via OnePlus 7 , May 8, 2020 :
    did u fix this issue ?
     

    #10
  11. MNMNASIF
    Gingerbread May 8, 2020

    MNMNASIF , via OnePlus 7 , May 8, 2020 :
    did u fix this issue ??
     

    #11
  12. Bassel_Marashli
    Cupcake May 8, 2020


    #12
  13. MNMNASIF
    Gingerbread May 8, 2020

    MNMNASIF , via OnePlus 7 , May 8, 2020 :
    how come bro...now I am waiting more then 6 month..
     

    #13
  14. Y1565085061374
    Cupcake May 9, 2020

    Y1565085061374 , May 9, 2020 :
    Dear OnePlus.
    Is there any time schedule when this issue will be fixed? It is very annoying.
    Regards
    Ome Kees
     

    #14
  15. Fasil M Sageer
    Eclair May 10, 2020

    Fasil M Sageer , via OnePlus 7 , May 10, 2020 :
    No it's still not gone....the best thing we can do is to raise the phone to the ear while playing whatsapp audio.
     

    #15
  16. MNMNASIF
    Gingerbread May 10, 2020

    MNMNASIF , via OnePlus 7 , May 10, 2020 :
    did u complaint about regarding this issue ??
     

    #16
  17. L1589067607994
    Cupcake May 10, 2020

    L1589067607994 , May 10, 2020 :
    Dear OnePlus, it's really annoying, I've not covered the proximity sensor at all, however the voice stops as if I've covered the sensor and goes to the non speaker mode and the voice fades. You really have to do something about it and awaiting your feedback on this. Thank you.
     
    Last edited: May 10, 2020

    #17
  18. MNMNASIF
    Gingerbread May 17, 2020

    MNMNASIF , via OnePlus 7 , May 17, 2020 :
    Ok, what's the issue about, sound? where is it coming from? yes, speakers. So go into Settings ; Sound & Vibration ; Dolby Atmos ;

    Now select Music instead of Dynamic and bingo!

    OnePlus 7 came with "Dynamic" as default sound option and was meant to optimize (+/-) the sound automatically for a better experience, unfortunately the experience turned out to be alot bad to the tune of not hearing at all, lol.

    I hope this solution will help you all and will save OnePlus from loosing it's customers for which they owe me a formal thank you letter at least.
     

    #18
  19. Fasil M Sageer
    Eclair May 17, 2020


    #19
  20. MOHAMMED4117
    Cupcake Jun 29, 2020

    MOHAMMED4117 , Jun 29, 2020 :
    Did the problem fixed
     

    #20
    F1568497912381 likes this.