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Unable to make calls from Idea Sim if internet is on on another sim

  1. R1530948757381
    Gingerbread Sep 10, 2020

    R1530948757381 , Sep 10, 2020 :
    Hi Team,

    I am not able to make outgoing calls from Idea sim if my data is on on another sim.

    I observed that if I enable data on Idea only then I am able to make calls. But I am not using Idea network for internet.


    Could you please let me know how to fix it.

    Thanks
     

    #1
  2. pablofg1978
    Nougat Head Moderator Sep 10, 2020

    pablofg1978 , Sep 10, 2020 :
    Hello there,
    Check with idea if data is needed for making calls, like it happens with jio.
    The OnePlus 5/5T does not support dual volte.
     

    #2
  3. R1530948757381
    Gingerbread Sep 10, 2020

    R1530948757381 , Sep 10, 2020 :
    I tried in another Asus device with same combination its working fine.
    I think there is some issue with Idea network in OnePlus 5T.
     

    #3
  4. pablofg1978
    Nougat Head Moderator Sep 10, 2020

    pablofg1978 , Sep 10, 2020 :
    I don't know what Asus phone did you used, but like I said before, the op5/t does not support dual volte.
    If your sim card requires data to work, like jio does, it won't work
     

    #4
  5. R1530948757381
    Gingerbread Sep 10, 2020

    R1530948757381 , Sep 10, 2020 :
    there is network in my mobile and i am able to receive calls and messages in my OnePlus 5T. Issue is only with outgoing calls, I can only able to make outgoing calls if internet is active on Idea. I am using Jio in slot 1 and Idea in slot 2.

    Other device is having same network configurations as 1 slot for 4G and other fir 3G/2G.
     

    #5
  6. pablofg1978
    Nougat Head Moderator Sep 10, 2020

    pablofg1978 , Sep 10, 2020 :
    Other devices may not have the same hardware limitations that the op5t has.
    Contact support of Idea and ask them if they require data to work.
     

    #6
  7. R1530948757381
    Gingerbread Sep 10, 2020

    R1530948757381 , Sep 10, 2020 :
    already contacted them.. they don't required data to make calls.
     

    #7
  8. pablofg1978
    Nougat Head Moderator Sep 10, 2020


    #8
  9. R1530948757381
    Gingerbread Sep 19, 2020


    #9
  10. R1530948757381
    Gingerbread Sep 22, 2020

    R1530948757381 , Sep 22, 2020 :
    i have tried other idea sims in my phone but facing same problem i.e. i am not able to outgoing calls even those sims are having outgoing call validity.

    This issue is with OnePlus 5 T and Idea.

    Please look into this.
     

    #10