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Unable to sign in into OnePlus cloud via OnePlus Community App

  1. virendrag , via OnePlus Community App , Oct 27, 2021 :
    Hi,

    When I sign into OnePlus cloud it redirects me to heytap(Chinese language) and it wants to verify my mobile number and when I enter it it say it's in wrong format as I'm from India.

    My question is why it's redirecting me to different site and is it possible to bypass this? I'm stuck in this chinese problem.

     

    #1
    G_plusone likes this.
  2. the_o2
    OnePlus 9 Series Expert Community Expert Oct 28, 2021

    Best Answer

    #9
    G_plusone likes this.
  3. Tokolozi
    Most Original Avatar Oct 27, 2021


    #2
    the_o2 and G_plusone like this.
  4. G_plusone
    Nougat Oct 27, 2021


    #3
    the_o2 likes this.
  5. Nipu_1998
    The Lab Reviewer - OnePlus Nord 2 Oct 27, 2021


    #4
    G_plusone and the_o2 like this.
  6. the_o2
    OnePlus 9 Series Expert Community Expert Oct 28, 2021

    the_o2 , Oct 28, 2021 :

    Sorry for late reply,
    Do as mentioned by Nipu, use web browser first to create the account and then rest.
     

    #5
    G_plusone likes this.
  7. virendrag , via OnePlus Community App , Oct 28, 2021 :
    I've bought this device from oneplus.in and I already have OnePlus account and cloud upload is on in my phone. And I want to download my images from cloud.
     

    #6
  8. the_o2
    OnePlus 9 Series Expert Community Expert Oct 28, 2021

    the_o2 , Oct 28, 2021 :
    You still not able to login?
     

    #7

  9. #8

  10. #10
    G_plusone and the_o2 like this.
  11. the_o2
    OnePlus 9 Series Expert Community Expert Oct 28, 2021

    the_o2 , Oct 28, 2021 :
    No, the link is same, looks like the issue with your Web browser's cookies and cache that's why it was redirecting to somewhere else.
    You can clear the cookies and cache of your web browser if something like that happens in future.

    BTW always welcome, have a great day ahead :)
     

    #11
    Tokolozi, G_plusone and virendrag like this.
  12. G_plusone
    Nougat Oct 28, 2021


    #12
    the_o2 likes this.