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Working unable to take backup

  1. E1579611957144
    Cupcake Jan 21, 2020

    E1579611957144 , Jan 21, 2020 :
    1579611988935.jpg
    Hello,

    i am unable to take the back up which i have stored. getting the attached error. any help is really appreciated
     

    #1
  2. Gav_W86
    Starting Point Expert Jan 21, 2020

    Gav_W86 , Jan 21, 2020 :
    are you signed into the Google account on the previous page ok?
    is there free space in your Google Drive?
    does it work if you are connected to mobile data?
     

    #2
    E1579611957144 likes this.
  3. E1579611957144
    Cupcake Jan 21, 2020

    E1579611957144 , Jan 21, 2020 :
    Yes for all the 3 questions
     

    #3
  4. Gav_W86
    Starting Point Expert Jan 21, 2020

    Gav_W86 , Jan 21, 2020 :
    so it works when you are connected to mobile data, but not over wifi - all wifi networks or just that one?
     

    #4
  5. E1579611957144
    Cupcake Jan 22, 2020

    E1579611957144 , Jan 22, 2020 :
    it's not been even if i connect to mobile data or wifi it's just graded out
     

    #5
  6. E1579611957144
    Cupcake Jan 22, 2020

    E1579611957144 , Jan 22, 2020 :
    whether i connect to wifi or mobile data it's still the same struck at waitingng for back up.
     

    #6
  7. E1579611957144
    Cupcake Jan 22, 2020

    E1579611957144 , Jan 22, 2020 :
    i wanted the text message back up it's struck as attached in the image
    1579662871995.jpg
     

    #7
  8. Gav_W86
    Starting Point Expert Jan 22, 2020

    Gav_W86 , Jan 22, 2020 :
    you said yes to the question "does it work if you are connected to mobile data?" above - now you say no, does it or not?
     

    #8
  9. E1579611957144
    Cupcake Jan 22, 2020


    #9
  10. Gav_W86
    Starting Point Expert Jan 22, 2020

    Gav_W86 , Jan 22, 2020 :
    So it appears it is sometimes backing up and sometimes not (in the screenshot above there are successful backups now). Suggests either network speed or server issues.
     

    #10
  11. E1579611957144
    Cupcake Jan 23, 2020


    #11
  12. E1579611957144
    Cupcake Jan 23, 2020


    #12
  13. Gav_W86
    Starting Point Expert Jan 23, 2020

    Gav_W86 , Jan 23, 2020 :
    as far as I'm aware the Android backup by Google doesn't have a manual restore, only a complete restore if you reset your phone/move to new phone.
     

    #13
  14. E1579611957144
    Cupcake Jan 23, 2020

    E1579611957144 , Jan 23, 2020 :
    As far as i understand this is not issue with Google.. It's seems to be an phone issue. Is there anyway can it be resolved?
     

    #14