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Unable to use finger print sensor on my phone one plus 9 Pro via OnePlus 9 Pro

  1. msingh07
    Froyo Sep 9, 2021

    msingh07 , via OnePlus 9 Pro , Sep 9, 2021 :
    Unable to use finger print sensor on my phone one plus 9 Pro

     

    #1
  2. Caomhin
    9 Series Expert, Participator of the Year Community Expert Sep 10, 2021

    Best Answer
    Caomhin , via OnePlus 9 Pro , Sep 10, 2021 :
    Remove any screen protector on place so that your finger is hitting the screen directly. If this works, then the screen protector is your problem.

    Once removed or If you don't have a screen protector. Clear all Screen Locks completely, Pin, Fingerprint, Pattern and Facelocks etc

    Also do a search for Biometrics as per the image below, and if its available, Clear the Biometrics Service App info Cache and App info Storage as well.
    View attachment 1698815
    Restart the phone and set up the Fingerprint once more.

    For additional info on Android Fingerprint issues, please check the website below.
    https://www.carlcare.com/global/tips-detail/fix-android-fingerpint-not-working
     

    #3
  3. Swejuggalo
    OnePlus 9 Series Expert Community Expert Sep 10, 2021


    #2
    Caomhin likes this.
  4. msingh07
    Froyo Sep 28, 2021


    #4
  5. Caomhin
    9 Series Expert, Participator of the Year Community Expert Sep 28, 2021

    Caomhin , via OnePlus 9 Pro , Sep 28, 2021 :
    So what you are saying is that you have removed Screen protector and the Fingerprint now works, is that right.?
     

    #5
  6. Benny627
    Bug Hunter Staff Member Sep 29, 2021

    Benny627 , Sep 29, 2021 :
    We would like to check this further and have got in touch with you via personal conversation for more details.
    Please requesting you to respond to us at the earliest.
    Regards,
    Benny.
     

    #6
  7. R1650823853841
    Cupcake May 18, 2022

    R1650823853841 , May 18, 2022 :
    I can't find biometrics, no result upon research.





     

    #7
  8. Caomhin
    9 Series Expert, Participator of the Year Community Expert May 18, 2022

    Caomhin , via OnePlus 9 Pro , May 18, 2022 :
    This was posted last September when OOS 11 was the OS. If you are on OOS 12 it no longer exists.

    What's happening that you need to do this procedure.?
     

    #8
  9. D1642251970084
    Cupcake May 20, 2022


    #9
  10. Caomhin
    9 Series Expert, Participator of the Year Community Expert May 20, 2022

    Caomhin , via OnePlus 9 Pro , May 20, 2022 :
    Have you completely cleared all security locks on your phone, Pin, Finger, Facelocks etc. Including any locks for hidden space if used, as well
    Restart the phone and then set up the locks again.

    Check if this helps.

    If you don't see any improvement after trying the suggestion given. Please send Bug reports and give Feedback on the issue back to the OnePlus OOS developers. So that they can investigate them.
    https://forums.oneplus.com/feedback/

    And you can also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for Email, Phone contact and online Chat details.
    https://www.oneplus.com/support
     

    #10