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Uncontrollable Clearance Delay - Post Updates here

  1. Vjaya002
    Cupcake Dec 28, 2016

    Vjaya002 , Dec 28, 2016 :
    Now even DHL not updating status for today. I think everybody there went on vacation or something at the same. 6th day at clearence and still no favourable news. With weekend and NewYear coming, there'll be even more delays. Should have bought Samsung or Apple shelling out few extra $$ like everybody else during Thanksgiving and avoided this headache. Atleast Apple lets you exchange phone same day if there's any issue with phone. No idea how long would it take from OP to get phone repaired or exchanged if mine has or gets into any issue!! Damn OnePlus... No compensation for customers for this much delay?!!!
     

    Elimejia20 likes this.
  2. regime559
    Cupcake Dec 28, 2016

    regime559 , Dec 28, 2016 :
    I was so hyped for this phone and nothing. They have my $600 and I have an Uncontrollable Clearance Delay lol good times. I asked how we where gonna get compensated and got this instead


    Thank you for getting in touch with us. I really do understand your frustration when it comes on this matter. I know that it is a terrible thing to happen with a high expectation of the service and ended up with regrets.

    This is something that we did not expect to happen and it is not our intention to put you through in this kind of situation. I humbly ask your consideration on this matter as we did not expect these issues would happen. We are now working our very best to ship your order as soon as possible.

    Thank you for being a part of our OnePlus family.
     

    Elimejia20 likes this.
  3. Elimejia20
    Donut Dec 28, 2016

    Elimejia20 , Dec 28, 2016 :
    I am in the same boat! I am moving to a new city before Jan 2nd and I am desperately needing it to be delivered by then. I'm surprised you even got that kind of answer from them. Every time I call they just ask so ambiguous to the situation, they sound super disingenuous every single phone call if you ask me.
     

  4. Elimejia20
    Donut Dec 28, 2016

    Elimejia20 , Dec 28, 2016 :
    I love how they keep asking for everyone's input during this situation, as if it's supposed to be anything but, "screw you, I want my phone, I've been waiting for a month now".
     

    Sayano and Vjaya002 like this.
  5. Xaekai
    Cupcake Dec 28, 2016

    Xaekai , Dec 28, 2016 :
    Day 5 of "Uncontrollable Clearance Delay"

    If you sumbitches ever want me to buy another ******* OnePlus product after this you better send me a free extra Dash charger or something.
     

    Elimejia20 likes this.
  6. TONYTSANG97
    Ice Cream Sandwich Dec 28, 2016

    TONYTSANG97 , Dec 28, 2016 :
    This is getting just a tad ridiculous. I paid for this phone December 1st. I had less problems getting an invite when I bought the OnePlus one.
     

    Attached Files:


  7. thecoldfusion
    Cupcake Dec 28, 2016

    thecoldfusion , Dec 28, 2016 :
    I think if I submit RMA, the shipping labels will get here faster than the phone stuck at china.
     

  8. Matt Ande
    Cupcake Dec 28, 2016

    Matt Ande , Dec 28, 2016 :
    this happened to me awhile back when I got my OP3. Took about a day to get sorted out but shouldn't be a problem
     

  9. Mohamed Farah
    Cupcake Dec 28, 2016

    Mohamed Farah , Dec 28, 2016 :
    Same US-- Uncontrollable Clearance Delay:

    I just talked with live chat support and there are no updates yet. They opened a ticket for me and asked for 24-48 hours to work this issue!!!!!
     

  10. sweekar1
    Eclair Dec 28, 2016

    sweekar1 , Dec 28, 2016 :
     

    Attached Files:


  11. G_chris_wright_GbvF
    Donut Dec 28, 2016


  12. sweekar1
    Eclair Dec 28, 2016


  13. Vidnomenon
    Gingerbread Dec 28, 2016


  14. siboldad
    Cupcake Dec 28, 2016

    siboldad , Dec 28, 2016 :
    My times are almost identical to yours other than "Shipment picked up." Seems like they have a massive batch that are being held.
     

  15. sweekar1
    Eclair Dec 28, 2016

    sweekar1 , Dec 28, 2016 :
    I wish i knew this before buying the phone from OP. I would have paid extra and bought it from AMAZON. This is absurd.
     

    Elimejia20 likes this.
  16. sweekar1
    Eclair Dec 28, 2016

    sweekar1 , Dec 28, 2016 :
    I bought mine on DEC 3.
     

  17. regime559
    Cupcake Dec 28, 2016

    regime559 , Dec 28, 2016 :
    Wow we are all getting boned by op, the money I spent I could've gotten it off freaking amazon. You contact them and they still can't give you answers.
     

  18. pmunoz001
    Cupcake Dec 28, 2016

    pmunoz001 , Dec 28, 2016 :
    in the same situation as this. Time stamps are all the same too. has to be the same batch for all of us that is stuck there. this is really ridiculous. phone got great reviews and was real excited for it. i cant believe its been 7 delays and still nothing.
     

  19. ashishrawat411
    Cupcake Dec 28, 2016

    ashishrawat411 , Dec 28, 2016 :
    It's been 7 "uncontrollable clearance delay" statuses on DHL tracking site. This is frustrating.
    Christmas/new year delay cannot be the explanation for this.

    upload_2016-12-28_14-52-53.png
     

  20. TONYTSANG97
    Ice Cream Sandwich Dec 28, 2016

    TONYTSANG97 , Dec 28, 2016 :
    I ordered my case two weeks after I paid for the phone. Got the case last week. Phone is still in China