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Uncontrollable Clearance Delay - Post Updates here

  1. karime edeza
    Donut Oct 27, 2016

    karime edeza , Oct 27, 2016 :
    I am actually at my work, talking with DHL and OP constantly, refreshing the DHL page like every 2 minutes ): my estimated delivery from OP was the 28 and from DHL was today. I need the phone to arrive before the nov. 7 ): CMON!
     

    #61
  2. bh5020se
    Cupcake Oct 27, 2016

    bh5020se , Oct 27, 2016 :
    I chatted with support and they said if they cannot correct the clearance issue, everything will be sent back to their warehouse and they would try to re-ship.
     

    #62
  3. abdualsalik_123
    Cupcake Oct 27, 2016

    abdualsalik_123 , Oct 27, 2016 :
    Lucky us.
     

    #63
  4. yonahwolf
    Gingerbread Oct 27, 2016


    #64
    gmo8492 likes this.
  5. pavan430
    Cupcake Oct 27, 2016

    pavan430 , Oct 27, 2016 :
    Bang on target!!!
     

    #65
  6. hmsturgeon
    Cupcake Oct 27, 2016

    hmsturgeon , Oct 27, 2016 :
    Seriously, this makes me flaming pissed. It's been three days for me too. I'm in the US. Three days! That is absolutely ridiculous, there is no excuse! I wish I could cancel at this point. I was supposed to receive it at the end of the day. OP3 said tomorrow. But there's no way I'll receive it by either date. Next week at the earliest clearly...
     

    #66
  7. karime edeza
    Donut Oct 27, 2016

    karime edeza , Oct 27, 2016 :
    I am in the exact same conditions as you, same dates everything ): will have to wait thats all buuu
     

    #67
    hmsturgeon likes this.
  8. denisebriannc
    Donut Oct 27, 2016

    denisebriannc , Oct 27, 2016 :
    While yours all say "uncontrollable clearance delay," mine only says "clearance event," but it has said that for the past three days. We're all probably on the same shipment.
     

    #68
  9. yonahwolf
    Gingerbread Oct 27, 2016

    yonahwolf , Oct 27, 2016 :
    Just spoke to a DHL Rep here on the US East Coast. She told me that OnePlus has provided the proper paperwork to the Chinese government for export, and they're waiting to get clearance from the chinese government to ship. Based on timing, if it is released tomorrow, the earliest it would get to the US east coast would be Monday.

    I guess we need to wait to Halloween to see if we get Tricked or Treated by OnePlus
     

    #69
    sterval and Jttyler01 like this.
  10. denisebriannc
    Donut Oct 27, 2016

    Attached Files:


    #70
    hmsturgeon likes this.
  11. karime edeza
    Donut Oct 27, 2016

    karime edeza , Oct 27, 2016 :
    Thank you! will be fine for me if it gets cleared tomorrow and the phone comes the next monday. I hope to wake up tomorrow with another DHL email but this time with another freaking status!
     

    #71
  12. yonahwolf
    Gingerbread Oct 27, 2016

    yonahwolf , Oct 27, 2016 :
    Interestingly enough, the times all match up - i.e. your Clearance Even at 9:22 is the same as my Uncontrollable Clearance Delay of 21:22. Is you package being shipped to the US?
     

    #72
  13. hmsturgeon
    Cupcake Oct 27, 2016


    #73
  14. denisebriannc
    Donut Oct 27, 2016

    denisebriannc , Oct 27, 2016 :
    Mine have always said Clearance Event! And yes, it is being shipped to the US. The expected delivery date by OnePlus on my order was the 28th, and it's already the 27th. I highly doubt I'll be receiving it by tomorrow.
     

    #74
    hmsturgeon likes this.
  15. ibanez966
    Eclair Oct 27, 2016


    #75
  16. denisebriannc
    Donut Oct 27, 2016

    denisebriannc , Oct 27, 2016 :
    Well, either way, it's delayed, and I'm quite frustrated. Even though OnePlus is a small company, you'd think this would get sorted through already. I understand shipping delays, but it's been about a month. :(
     

    #76
    hmsturgeon likes this.
  17. sterval
    Eclair Oct 27, 2016

    sterval , Oct 27, 2016 :
    OnePlus said that Chinese customs did not have an invite to obtain the proper paperwork :D
     

    #77
  18. Junior Hernandez
    Cupcake Oct 27, 2016

    Junior Hernandez , Oct 27, 2016 :
    Order placed October 13th, Location : Texas, USA. Estimated dispatch 24th october Actual dispact : October 24th. Estimated Delivery: October 28th (Dhl estimated delivery : October 27th) Dhl tracking says its still in clearance thing, been like that for 3 days. Was feeling frustrated at first but lets try and be a bit considerate. We are purchasing from an upcoming small chinese company, it was no wonder they had an invite system going on before this. Just look at it as if we are vip invite members and that there are still other people waiting to get invited. Besides that we are atleast getting way more than we payed for. 400 bucks for a specs that a 800 flagship has. Let's hope they are way bigger by the time op4 comes out so I won't have to go through this again :) Either way it should be worth the wait, considering they are inspecting all items. I will lose it however, if I receive a defective item after 2 weeks of waiting :) Good luck to all those waiting.
     

    #78
  19. denisebriannc
    Donut Oct 27, 2016

    denisebriannc , Oct 27, 2016 :
    Great, now you have me worried about receiving a defective item after a month of waiting hahaha:oops:
     

    #79
  20. jlalbert
    Cupcake Oct 27, 2016


    #80