unfair rule

  1. danny jraige
    Eclair Feb 10, 2018

    danny jraige , Feb 10, 2018 :
    i cancelled an order due to a mistake and nkw the voucher for my referral point cannot be reused i lose all my referral pointa this is very bad customer service and prwctice anyome else have this problem

  2. ɢноѕтΘпе
    Starting Point Expert Feb 10, 2018

  3. Ed_88
    Honeycomb Feb 10, 2018

    Ed_88 , Feb 10, 2018 :
    Actually they do warn you quite clearly when you click cancel on an order. So as unfair as it sounds, you've been warned, maybe try to read the text before clicking yes next time?
    Also I can understand this from a marketing perspective so it's not entirely unfair. maybe try talking to support and they might be able to help with that, but no guarantees there.

    I had this dilemma too, ordered the 64Gb version then wanted to switch to the 128Gb one, but I didn't cause I'd have lost the 10% student discount.

  4. SoniaB
    Nougat Senior Moderator Feb 10, 2018

    SoniaB , Feb 10, 2018 :
    Doubtful anything can be done as:
    but I will raise this with the CM

  5. SurajLoharia
    Jelly Bean Feb 10, 2018