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[UNIFIED] Widevine support is downgraded from L1 to L3 - No HD Streaming

  1. ShreyasPatil_
    Jelly Bean Mar 26, 2021

    ShreyasPatil_ , Mar 26, 2021 :
    You might wait for OTA update to fix the issue. Else the last option is to visit the service center. I know it's pretty annoying but that's how it is. Many users have been facing these issues. For 50% of users, the play store trick is working. Rest are still facing it. I would also suggest you submit feedback via the community app along with screenshots of the same.
    1) Go to the home page
    2) Tap on the bottom right corner +icon
    3) Tap Feedback
    4) Select the category of issues you are facing
    5) Explain the issues and submit
    6) After that log kit would start capturing logs.
    7) Reproduce the steps by which the bugs occur.
    8) Go to status bar notification and tap on log kit notification and stop it after the issues are recorded.
     

    aliqureshi78 likes this.
  2. aliqureshi78
    Donut Mar 26, 2021

    aliqureshi78 , via OnePlus 7T , Mar 26, 2021 :
    I live in Pakistan and there is no OP service center here. Will rolling back to Android 10 fix the issue?
     

  3. ShreyasPatil_
    Jelly Bean Mar 26, 2021

    ShreyasPatil_ , via OnePlus 8T , Mar 26, 2021 :
    I think it should fix the issue. This bug is completely random. If you are rolling back, I would suggest you to first try flashing stock rom of oxygen OS 11 using msm tool. If L1 isn't restored, you could rollback to OOS 10 and get L1 back.
     

    aliqureshi78 likes this.
  4. aliqureshi78
    Donut Mar 27, 2021

    aliqureshi78 , via OnePlus 7T , Mar 27, 2021 :
    Rolling back didn't fix the issue. What should I do??
     

  5. YashaswiGarg
    Eclair Mar 27, 2021

    YashaswiGarg , via OnePlus 7T , Mar 27, 2021 :
    Go to apps clear cookies and caches for Netflix and prime as well as for phone data services.

    Then check for updates on playstore. Update if there is any update available. If not then restart phone and check.
     

  6. aliqureshi78
    Donut Mar 27, 2021

    aliqureshi78 , via OnePlus 7T , Mar 27, 2021 :
    Didn't work.
     

  7. ShreyasPatil_
    Jelly Bean Mar 27, 2021


  8. AmitKumarDas , via OnePlus 8 Interstellar Glow , Mar 28, 2021 :
    From last update(11.0.4.4.IN21DA) Widevine security level has dropped to L3. Now can't even watch anything in HD or HDR. Tried everything as suggested by many users who faced this issue still no luck.In Netflix help center device list which shows device that can play video in HD & HDR Oneplus 8 series phone is missing! When will these issue get resolved? Paid 50k for a phone and now stuck with these issues.
    1616933769943.jpg
     

    Attached Files:


  9. dibyadarsan
    Froyo Mar 29, 2021

    dibyadarsan , via OnePlus 8 Pro , Mar 29, 2021 :
    Don't worry bro..they will not resolve it.....many users like you complained a lot bt there is no response..nxt time i suggest do not go for a oneplus phone...pathetic support & experience....
     

    Gopal238, Nair07, gkarthi_93 and 4 others like this.
  10. AndroidManiac
    Ice Cream Sandwich Mar 29, 2021

    AndroidManiac , Mar 29, 2021 :
    Hello

    Title says it all...

    Model HD1900
    Oxygen OS 10.0.16HD65AA

    Google Play Store app updated OK
    All apps from Google Play Store are updated including Netflix!!!!

    Yet, Widevine is at L3 when it is supposed to be L1.

    Any way... Chat with chat support (few minutes) said next software will fix this. Some how I doubt this will be fixed in the next software release - which should be Oxygen OS 11 STABLE.

    However, I could be assuming incorrectly and may be OOS 11 does fix this???????? May be someone can let me know please?

    If not fixed then this is my first and last OnePlus... Back to Samsung.

    Thanks.
     

  11. Aaron2017
    Lollipop Mar 30, 2021

    Aaron2017 , Mar 30, 2021 :
    I've got L1 on OOS11, but i've always had L1 to begin with so don't know if this helps
     

    ghostofcain likes this.
  12. colaboy
    Honeycomb Mar 30, 2021

  13. colaboy
    Honeycomb Mar 30, 2021

    colaboy , via OnePlus 7T , Mar 30, 2021 :
    On a side note, please refrain from threatening to go to Samsung or whichever.

    This is community forum, not many people care where you heading to but that will trigger fanboy(ssssssss) into rage.

    Hope the above help to solve. Also you may want to use the search function for 'widewine'. Believed there are plenty of discussion, some may contain solution that help specific user but not all. Really need to dig a little and test it out yourself.

    Best of luck.
     

  14. RAMEEZA2K15
    Gingerbread Mar 30, 2021

  15. AsianGuyOne
    Froyo Mar 30, 2021

    AsianGuyOne , Mar 30, 2021 :
    I recieved 11.0.5.5 via Oxygen Updater app (3rd party app), it fixed the widevine issue!
     

    V1599908766216 likes this.
  16. N1599025822010
    Donut Mar 30, 2021


  17. colaboy
    Honeycomb Mar 30, 2021

  18. AndroidManiac
    Ice Cream Sandwich Mar 31, 2021

    AndroidManiac , via OnePlus 7T , Mar 31, 2021 :
    Thanks for everyone's efforts here... Looks like it's my UNLOCKED bootloader that's got me at Widevine L3 with no fix other than to RELOCK my bootloader. So it's either LOCKED BOOTLOADER or ROOT. Not cool....
     


  19. Sagar.reddonn
    Eclair Mar 31, 2021