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[UNIFIED] Widevine support is downgraded from L1 to L3 - No HD Streaming

  1. akks
    KitKat May 9, 2021

  2. pablofg1978
    Head Moderator Head Moderator May 9, 2021

    pablofg1978 , May 9, 2021 :
    Hello there,
    This is a community forum, not support.
    Please use the feedback section on the community app to submit your issues directly to oneplus
     

  3. KaranFafat
    Honeycomb May 9, 2021


    KingBP likes this.
  4. Deepakk_s
    Eclair May 10, 2021

    Deepakk_s , via OnePlus 7T , May 10, 2021 :
    Hi,
    Recently i got update from oneplus for OxygenOS 11. I haven't update my phone to bete update coz I want to try new features of UI but not at a cost of compromising with bugs/unstable ui.

    I updated my phone to os11, it took around 20-25min but my device got heated very much during and after the process. It took 3-4 hrs to cool down. I have tried switch off/reboot multiple times. I don't know what makes it heat. Finally i got OS11.

    After 2 days suddenly i got very blurred video on my Netflix & Amazon Prime App while streaming. I have tried by reinstalling all multiple times but no luck. When i have checked DRM app for widewine support. I shocked to see L3 but my device support L1.

    As I am in Delhi and it was a lockdown so i can't goto service center. So i messaged Oneplus support about the and they replied - we don't have OTA update for this issue.. Please visit service center.

    I can't understand why it happened. I never rooted my phone. I never unlocked the bootloader.

    Its lockdown in Delhi. Everything is closed and in home watching videos in SD(i sure it below SD quality)

    Is anyone also facing same issue. What you have done to resolve this issue without visiting service center.
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    Ganilovzyu and Abb4d0n like this.
  5. Yash Pratap Singh.
    Lollipop May 10, 2021

  6. AlizainAkber
    Gingerbread May 10, 2021


    Deepakk_s likes this.
  7. SudipBasuRay
    Eclair May 10, 2021


  8. B_Wrath
    Nougat May 10, 2021

    B_Wrath , May 10, 2021 :
    It's seems to be a larger issue. I have seen many people creating a thread about widevine post OOS11 update.
    I guess they f'ed up something on the update.
     

    Yash Pratap Singh. likes this.
  9. Deepakk_s
    Eclair May 11, 2021

    Deepakk_s , via OnePlus 7T , May 11, 2021 :
    First of all oneplus released OxygenOS 11 stable very late due to some storage issue... And now facing this L3 issue
     

  10. Deepakk_s
    Eclair May 11, 2021



  11. ammar_obri
    Cupcake May 13, 2021


    Y.Rohith likes this.
  12. colaboy
    Honeycomb May 13, 2021

    colaboy , May 13, 2021 :
    Please submit through feedback. Many encountered the same. Seeking 1+ to help fix their issue here is useless other than feedback. Not saying that through feedback is a guaranteed success, but that how it is here.

    <>
    or some humanoid will tell you something like that you for bringing up to our attention. The developer been made known and are looking into it. We have contacted you via private chat for more information.

    Sign off,
    1+ Ghost.
    <>

    Try search widevine. There are plethora discussion on this. Some may suggest steps to fix. I tried many, doesn't work for me. Only left with hard reset and dirty flash I has yet to try. I'm too lazy for that sh*t. Shouldn't needed to go through that myself for the sh*t 1+ created. I'll wait for 1+ to fix via update, which I think may never come.

    Cheers and be safe.
     

  13. Aaron2017
    Lollipop May 13, 2021


  14. P1570586637713
    Cupcake May 13, 2021


  15. hassanahsalam
    Eclair May 14, 2021


  16. T1588194060719
    Cupcake May 14, 2021

    T1588194060719 , via OnePlus 8 , May 14, 2021 :
    My widevine is downgraded to L3 and now i can't watch netflix. The customer service says that the only way to solve this issue is to send it to the reparation center, which costs 7-9 days... I cannot lose my phone for 7-9 days... Are there any other options for solving this issue or is there an update nearby which solves it?


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  17. Aaron2017
    Lollipop May 14, 2021

    Aaron2017 , May 14, 2021 :
    You can try these tips, some of them worked for others, but not for everyone so no guarantees, but worth a try.


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  18. T1588194060719
    Cupcake May 14, 2021

    T1588194060719 , via OnePlus 8 , May 14, 2021 :
    Unfortunately i already tried multiple times and it didn't work... I even have to pay to fix it when i send it to a repair shop because my backscreen is broken... And that MUST be repaired. This is bad service from oneplus...
     

  19. Aaron2017
    Lollipop May 14, 2021

    Aaron2017 , May 14, 2021 :
    Here's another thread i found, it's about the 7 pro, but might work also. Check the answer marked as best answer.
    https://forums.oneplus.com/threads/...netflix-because-of-widevine-level-l3.1435818/
    Yeah, i don't know why some have it L3 while others have L1. Mine has always been L1, even on the beta's.