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[UNIFIED] Widevine support is downgraded from L1 to L3 - No HD Streaming

  1. Shantanu Bothra
    Cupcake May 14, 2021

    Shantanu Bothra , via OnePlus 7 , May 14, 2021 :
    The Widevine Certification of my device has been downgraded to L1 from L3 after recent update to Oxygen OS 11.0.0.2.GM57AA , Because of this I'm unable to watch HD content on Prime Video & Netflix despite having both the app's streaming settings to BEST quality.

    After digging around in 1+ Community I have found out that a lot of people are facing the same problem for over a month.

    I request you to bring a fix to this problem ASAP
     

    vitorbasso likes this.
  2. gdsingh94
    Jelly Bean May 14, 2021


    Artemus. likes this.
  3. Raghava2706
    Honeycomb May 14, 2021


  4. E1592376231808
    Cupcake May 15, 2021


  5. Aaron2017
    Lollipop May 15, 2021


  6. T1588194060719
    Cupcake May 15, 2021


  7. Aaron2017
    Lollipop May 15, 2021

    Aaron2017 , May 15, 2021 :
    You mean after the local upgrade? It's just like a reboot after you get a new update, if that's what you mean.
     

  8. T1588194060719
    Cupcake May 15, 2021

    T1588194060719 , via OnePlus 8 , May 15, 2021 :
    Yeah ive installed it from the local thing ajd then when its 100% i only get the option to restart my phone... What should i do
     

  9. Aaron2017
    Lollipop May 15, 2021

    Aaron2017 , May 15, 2021 :
    Yeah, that's the reboot part the guy from the thread mentioned. Just hit restart and hopefully you're back to L1
     

  10. T1588194060719
    Cupcake May 15, 2021

    T1588194060719 , via OnePlus 8 , May 15, 2021 :
    Oh lol then it didnt work... I tried multiple times
     

  11. Aaron2017
    Lollipop May 15, 2021

    Aaron2017 , May 15, 2021 :
    Oh, right. then it comes down to visiting a service center, don't know if there's one in Belgium or the Netherlands, or contacting support, i know of users who got it fixed via a remote session. Or wait for the next update that can be expected around the end of this month and hope it'll be fixed then
     

    T1588194060719 likes this.
  12. papaharl
    Eclair May 15, 2021


  13. pawanshintre
    Cupcake May 15, 2021


  14. Pavithran987
    Donut May 16, 2021


    KingBP likes this.
  15. drmartin
    Moderator Moderator May 16, 2021

    drmartin , May 16, 2021 :
    If you forced the update, return to previous update. Otherwise only a service center can return a Widevine status.
     

    Pavithran987 likes this.
  16. NanduJagdish
    Cupcake May 16, 2021

    NanduJagdish , May 16, 2021 :
    I too face the same issue ..after android 11 update OTA .I did not root nor unlock the bootloader.I updated the phone normaly.Will reseting the phone to factory setting help or will I need the help of OnePlus service center for restoring the DRM keys ?
     

  17. Liehjan
    Marshmallow May 17, 2021


  18. bart877ie
    Honeycomb May 17, 2021


  19. Sushant_Shetty
    Cupcake May 18, 2021

    Sushant_Shetty , via OnePlus 7 , May 18, 2021 :
    Hello @OnePlus
    I updated my OnePlus 7 with this new oxygen os 11 based on android 11. After i updated my phone i cant watch any of the Netflix titles in hd quality as it loses its widewine L1 certificate.
    Please fix this issue asap!!
     

  20. akks
    KitKat May 18, 2021

    akks , May 18, 2021 :
    No, sorry