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[UNIFIED] Widevine support is downgraded from L1 to L3 - No HD Streaming

  1. W1592289258964
    Froyo Jul 4, 2021


  2. Jackson1207
    Donut Jul 4, 2021

  3. Satya U
    Froyo Jul 4, 2021


    Jackson1207 likes this.
  4. pablofg1978
    Head Moderator Head Moderator Jul 4, 2021


    Artemus likes this.
  5. Satya U
    Froyo Jul 4, 2021

  6. Yashaswi_S_A
    Donut Jul 4, 2021

    Yashaswi_S_A , via OnePlus 7T , Jul 4, 2021 :
    I'm really frustrated to have the same issue on my OP 7T and I'm not going to recommend anyone to go with OP phones ever again. Pathetic service by Oneplus 🤢
     

  7. chawlaman
    Cupcake Jul 4, 2021

    chawlaman , via OnePlus 7 Pro , Jul 4, 2021 :
    So how should customers report their issues....you can suggest any better solution if you have...and if not then it's customer's right to complain as much ad they want after paying so much.
    Being a customer of OnePlus, I'll bring up my complaints to OnePlus or any other authority according to you.
     

  8. Drasm19
    Ice Cream Sandwich Jul 4, 2021


  9. mafo8118
    Donut Jul 4, 2021


  10. McJader
    Marshmallow Jul 4, 2021

    McJader , Jul 4, 2021 :
    Via the feedback section.
    https://forums.oneplus.com/feedback
     

    Artemus likes this.
  11. Dream_Catcher
    Eclair Jul 4, 2021


    Sunny Sid likes this.
  12. Dream_Catcher
    Eclair Jul 4, 2021

    Dream_Catcher , via OnePlus 7 Pro , Jul 4, 2021 :
    i have already contacted Amazon customer support, They also told me to Find Hardware Acceleration Option But That option is Gone Since 4 Days. They have forwarded my issue to the concern team.. i dont know wheather this issue is with prime account or Phone.. my same account is streaming HD content on ios devices....
    said:
    I Understand The Problem is with the device .. device has been automatically Downgraded Widevine security From L1 to L3 that causes this problems.. L3 cant stream HD content.. 1625434051796.jpg
     
    Last edited: Jul 4, 2021

    Pokerface27 and Sunny Sid like this.
  13. Dream_Catcher
    Eclair Jul 4, 2021


  14. Dream_Catcher
    Eclair Jul 4, 2021

    Dream_Catcher , via OnePlus 7 Pro , Jul 4, 2021 :
    Check if your device Widevine Downgraded or not..i have same problem But now i understand that Widevine has been Downgraded Automatically to L3 .. So no HD streaming
     

  15. Artemus
    Junior Moderator, Community Hero 2020 Junior Moderator Jul 4, 2021

    Artemus , Jul 4, 2021 :
    There are a million and one suggestions posted on the forum if you'd search first.
     

  16. pablofg1978
    Head Moderator Head Moderator Jul 4, 2021


  17. domestoboto
    Honeycomb Jul 5, 2021


  18. pablofg1978
    Head Moderator Head Moderator Jul 5, 2021

    pablofg1978 , Jul 5, 2021 :
    Thread merged
     

  19. Dream_Catcher
    Eclair Jul 5, 2021


  20. SupritGaikwad
    Cupcake Jul 5, 2021

    SupritGaikwad , via OnePlus 7T , Jul 5, 2021 :
    One plus please take a note of this Issue, please get us back the Widevine L1 support. This is horrible if we are suppose to stream just in 540p, please fix this Issue ASAP.