Unresponsive screen when double Tapping to wake up via OnePlus 8 Pro

  1. Zoltan68
    Donut Nov 27, 2020

    Zoltan68 , via OnePlus 8 Pro , Nov 27, 2020 :
    Very often is happening on my OnePlus8 pro, the screen doesn't wake up on any double tapping. I need to press the side button to get the screen on. Any suggestions, it's only on my device?

  2. Tokolozi
    Most Original Avatar Nov 27, 2020

    Tokolozi , Nov 27, 2020 :
    do you have a screen protector applied that might interfere with this? also try tapping outside of the fingerprint reader area.

  3. atmsriram
    Gingerbread Nov 27, 2020

    Zoltan68 likes this.
  4. rdwilsondfw , via OnePlus Community App , Dec 3, 2020 :
    I am having the same issue phone is 2 weeks old just had latest tmobile ota load on it last week..Also seeing unresponsive and program locking with google search google news and chrome

    Zoltan68 likes this.
  5. kushal_chanti
    Cupcake Dec 25, 2020

  6. C1562175895732
    Cupcake Dec 25, 2020

    C1562175895732 , Dec 25, 2020 :
    Same here on my 8Pro. I do have a screen protector and I get the beta releases, but the no-wake or slow-wake on double tap was not a problem with the screen protector several months ago. I don't know when it first became a problem, but I support the report above that it was there after the beta 3 release. A forceful double-tap will sometimes produce a wake, but if I give the screen a hard double-tap three times without a response, I'll hit the wake button.

  7. uhlnoor
    Donut Dec 25, 2020

  8. jayanyway
    US Brand Ambassador Dec 27, 2020

    jayanyway , Dec 27, 2020 :
    If you're on a phone call using a headset, the doubletap to wake function does not work. If I recall correctly, this is working as intended and not a bug.