Unused Voucher not in available voucher list.

  1. xakep Gingerbread Jun 5, 2018

    xakep, Jun 5, 2018 :
    I am trying to buy something and I have 20$ voucher. It's in unused. So how exactly I use it because If I use Code from the top on order page it's saying code is used. I really don't understand what is going on. I see voucher in UNUSED tab , but nothing in "Promo code / Voucher" it's saying "You don't have any available voucher" but again by clicking on check all vouchers I see
    "Referral Program
    $20 (and equivalent) off Accessories and Gear"

    What I am doing wrong. May be support can help me ?

  2. Keechy Froyo Jun 5, 2018

  3. JurrienDerks Cupcake Jun 6, 2018

    JurrienDerks, Jun 6, 2018 :
    i got the same problem
    according to the Terms of Usage it should work

  4. GabrielAK Donut Jun 7, 2018

  5. ɢноѕтΘпе Starting Point Expert Community Expert Jun 7, 2018

  6. GabrielAK Donut Jun 7, 2018

    GabrielAK, Jun 7, 2018 :
    That is what I was thinking when I ordered the phone and that was not true.
    I want to consume the voucher, buying the wireless bulltes, that I wanted to use when ordering the phone.

  7. GuitarHero0179 Jelly Bean Jun 7, 2018

    GuitarHero0179, Jun 7, 2018 :
    It's only valid on some accessories I believe. Probably not on the wireless bullets. It will only appear with a phone and eligible accessories if it's not expired..

  8. GabrielAK Donut Jun 7, 2018

  9. Aluarvin Donut Jun 26, 2018

  10. yneophytou Froyo Jul 10, 2018

    yneophytou, Jul 10, 2018 :
    WTF, Referral Program my a.s.s. I had a Voucher for $20.00,(Referral Program Code: BXXXXXXXXXXE $20 off Accessories and Gear - Validity Date: 2018.06.05 ~ 2018.07.05), and I wanted to buy Oneplus Bullets Wireless though I couldn’t use it today while order two (2) Bullets Wireless (Order Number #E111807103149497480) One for me and one for a friend of mine. I LOVE this Company and their products, I really do, but seems that you cannot keep up with you supply chain, your promises and even keep happy you loyal customers. Why giving me a voucher for buying any accessory I want and that particular accessory (Bullets Wireless) was never in stock while the valid period of the voucher.

  11. ɢноѕтΘпе Starting Point Expert Community Expert Jul 11, 2018

    ɢноѕтΘпе, Jul 11, 2018 :
    Pls read. You have to buy your accessories with a device.

  12. yneophytou Froyo Jul 11, 2018

    yneophytou, Jul 11, 2018 :
    I bought a Device earlier in May. At the time of purchase bullets wasn't available for purchase - OUT OF STOCK -
    Ordered On:May 24, 2018 / Order Number: E111805243113291735

  13. ɢноѕтΘпе Starting Point Expert Community Expert Jul 11, 2018

    ɢноѕтΘпе, Jul 11, 2018 :
    But you should buy them together. Bullets would be delivered later.

  14. yneophytou Froyo Jul 11, 2018

    yneophytou, Jul 11, 2018 :
    As I clearly remember, wasn't that possible at the date of purchase. Never mind Don't try to proove me wrong. You are a community expert. Check my orders. I order several phones not all of them are for mine but for my close friends!

    And this is happening because I support them (my friends). They rely on me. They are happy with my help especially those dashed their iphones. What's $20 bucks for a company like you - You gave away and spoil maybe much more. Debating this with you, costs much more you know. Will continue to love your products because they are GOOD. But your marketing procedures and/or customer satisfaction rules sucks.
    Last edited: Jul 11, 2018

  15. jstiggie Gingerbread Jul 11, 2018

    jstiggie, Jul 11, 2018 :
    It doesn't. That's exactly the issue.

  16. mfu.khan Eclair Jul 11, 2018

    mfu.khan, Jul 11, 2018 :
    Happened to me as well, referred a friend, she bought through amazon and now the customer service says you've to necessarily but it from Oneplus Store, while it is no where mentioned that you need to buy it from Oneplus Store. Instead what's written is that, you need to buy it through Oneplus Official Online or Offline store. Apparently embarrassing for the one who referred(read insisted) the iPhone user to buy a Oneplus Device.

    Asked Customer Service to schedule a callback, and that call never came.

    yneophytou likes this.
  17. no_obey Froyo Nov 23, 2018

    no_obey, Nov 23, 2018 :
    Hallo zusammen,

    habe mir über Amazon ein OnePlus6T gekauft. Habe mich rießig gefreut, da ich dachte "wow ich bekomme noch einen 20€ Gutschein für Zubehör"... naja dem ist ja nicht so.
    Nur wenn man brav von der Hauptseite das Handy bestellt funktioniert das.

    Bin grad echt am überlegen das Handy am letzten Tag zurückzuschicken und es mir dann einfach mit 20€ Gutschrift nochmal zu holen, zudem es eh keine Lieferengpässe mehr gibt...

    Was haltet ihr von so einem Verhalten gegenüber der Kunden?

    Beste Grüße

    yneophytou likes this.