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USB Type-c not fixed properly on OP6T

  1. Emmeemme98 Cupcake Jul 16, 2019

    Emmeemme98, Jul 16, 2019 :
    I've owned a OP6T since launch basically and I've always noticed that when I use the type-c (for example when I charge the phone) the plug is always connected at an angle. Basically, the port hasn't got one fixed position but two since it can turn slightly to the left (1-4) or to the right (2-3) when you plug in something or if you apply pressure to the connector laterally.
    I thought it was a design flaw on the cable or the phone for a while but recently a friend of mine bought a 6T too and his has no sign of this problem. When I plug something in his phone it just stays in the middle perfectly perpendicular to it even if I push it from any side.

    I've watch a teardown video of the phone and it showed me how the usb-c connector is supposed to be fixed in place by 2 screws, one on each side, therefore it would be impossible for it to move like mine. This led me to believe that either the connector or the bottom circuit of the phone are loose.

    My doubt is whether or not sending the phone back to oneplus for a repair since everything is OK, just a bit wobbly (the usb-c port is working fine).
    What do you recommend? How long will it take to get a repair from europe?
    (I bought the phone from oneplus website so I should have the 2-year warranty)
    1) IMG_20190612_135613_623.jpg
    2) IMG_20190612_135610_253.jpg
    3) IMG_20190612_135601_676.jpg
    4) IMG_20190612_135606_788.jpg
     

    #1
  2. Liehjan KitKat Jul 16, 2019


    #2
  3. Emmeemme98 Cupcake Jul 16, 2019


    #3
  4. Horsault Marshmallow Moderator Jul 16, 2019

    Horsault, Jul 16, 2019 :
    There's a tolerance for each and every mechanical part, especially those which are to stand lateral pressure.
    QC include a series of resistance tests while applying repetitive lateral pressure on connected cable. If you're using your device normally (i.e. not exerting a lot of pressure by holding your device too firmly for long time while charging) there should be no trouble.
     

    #4
  5. Muhsin_Sultan Ice Cream Sandwich Jul 17, 2019

    Muhsin_Sultan, Jul 17, 2019 :
    Could u double check this cuz I'm fairly sure its 1 year not 2. Anyway since the 6T isnt a year old yet I'd recommend bringing it in into a service centre and getting it checked out
     

    #5
  6. Emmeemme98 Cupcake Jul 17, 2019

    Emmeemme98, Jul 17, 2019 :
    In Europe it's 2 year... it has to be for law.
     

    #6
  7. Horsault Marshmallow Moderator Jul 17, 2019

    Horsault, Jul 17, 2019 :
    Not in Europe, just in EU.
    But warranty doesn't cover wear from use, it's only for manufacturing default.
     

    #7
  8. Muhsin_Sultan Ice Cream Sandwich Jul 18, 2019

    Muhsin_Sultan, Jul 18, 2019 :
    He mentioned it was from Day 1 so it is a manufacturing defect, not sure how he can prove it though

    Also isn't EU = Europe??
     

    #8
  9. Horsault Marshmallow Moderator Jul 18, 2019

    Horsault, Jul 18, 2019 :
    Not at all.
    EU is a political structure gathering some European countries, but others are still free, like Switzerland, Norway, Serbia, Russia...

    Would you tell the USA are all America?
     

    #9