8
Vertical Green Line On Oneplus 8T after Update

  1. KARZ88
    Eclair May 5, 2022

    KARZ88 , May 5, 2022 :
    My oneplus 8T has green line across the screen.
    This happened after the Android 12 update where the phone would heat up while in normal use and the battery consumption was very high.
    The phone was never dropped or was under pressure. Water never touched it so no water damage. As the display issue was due to the overheating of the phone from the new software update i believe oneplus should claim responsibility and replace the screen either for free of cost or for reduced prices as the amount for the display is too high compared to the current value of the phone.
    As a lot of users have been affected by the same issue should i proceed to consumer court on this issue?

    Update : Please contact the Regional GM of your location. I contacted them and my display was replaced free of charge.(out of warranty)
    I suggest everyone do the same as soon as possible as they can only provide free replacement for a short period of time.
     
    Last edited: May 14, 2022

    #1
  2. Tobikage
    General Support Expert Award 2021 May 5, 2022

    Tobikage , May 5, 2022 :
    Maybe you should....

    Do update your post on how it goes.
     

    #2
    Fisz and the_o2 like this.
  3. KARZ88
    Eclair May 5, 2022

    KARZ88 , via OnePlus 8T , May 5, 2022 :
    Yes if i receive enough support from others who faced the same issue and if they are also able to provide enough proof for the same , i will go forward and file a consumer court complaint.
     

    #3
    deepsay, AFNAN_PK, Fisz and 6 others like this.
  4. Tobikage
    General Support Expert Award 2021 May 5, 2022

    Tobikage , May 5, 2022 :
    There is zero proof from anyone at OnePlus that this was caused by the update / excess heat caused by the update.

    So how exactly are you even going to proceed ?
     

    #4
  5. KARZ88
    Eclair May 5, 2022

    KARZ88 , via OnePlus 8T , May 5, 2022 :
    I think a petition from the users will be a good place to start, so that we can acess the number of users affected by the issue. And then have oneplus respond to it. The least oneplus could do for this big blunder should be decreasing the price of the display so that its affordable to everyone that bought it.
     

    #5
  6. cfbielok
    Froyo May 5, 2022

    cfbielok , via OnePlus 8T , May 5, 2022 :
    Try googling green line Samsung. Lots of comments about that as well. This green line thing also affects iPhones. So it's quite a general issue, not just OnePlus.
     

    #6
  7. cfbielok
    Froyo May 6, 2022

    cfbielok , via OnePlus 8T , May 6, 2022 :
    Look at this. Especially the date.

    ‎02-09-2017 01:07 AM in Other Smartphones
    Hi,



    Just now and all of a sudden, a green line has appeared along the right hand edge of my s7 edge. Does anyone know how I can get rid of it? Not sure I can return a phone that I've had for 13 months...
     

    #7
  8. C1622093217839
    Donut May 8, 2022


    #8
    X1608904718346 and najoomshaykh like this.
  9. Arjun_Maniyara
    Cupcake May 8, 2022

    Arjun_Maniyara , via OnePlus 8T , May 8, 2022 :
    I have a same issue brother. What did the customer service say?
     

    #9
    KARZ88 likes this.
  10. Arjun_Maniyara
    Cupcake May 8, 2022


    #10
  11. KARZ88
    Eclair May 8, 2022

    KARZ88 , via OnePlus 8T , May 8, 2022 :
    When i called them they said the screen needs to be replaced and it would cost abt 13 k
     

    #11
  12. Arjun_Maniyara
    Cupcake May 8, 2022


    #12
  13. KARZ88
    Eclair May 8, 2022


    #13
  14. Arjun_Maniyara
    Cupcake May 8, 2022


    #14
  15. KARZ88
    Eclair May 8, 2022


    #15
  16. xXAstroXx
    Donut May 8, 2022


    #16
    prisca67 and Fisz like this.
  17. KARZ88
    Eclair May 9, 2022

    KARZ88 , via OnePlus 8T , May 9, 2022 :
    Update for community members as per my discussion with the Service Centers the only way they could do anything for us is to make sure that the company accepts this issue as a common issue. I suggest that everyone who has faced this issue to send an email to one plus Business Support/Business email id. If enough coustomers report this problem they may be able to do something about it.
     

    #17
  18. lokibur
    Donut May 9, 2022

    lokibur , via OnePlus 8T , May 9, 2022 :
    My phone has also a green line. I was playing coc suddenly there was a green line. There was no fall down no pressureised. OnePlus mast pay for this or free replacement the display.
    My phone also OnePlus 8T
     

    #18
    najoomshaykh and nallas2nallas like this.
  19. C1622093217839
    Donut May 9, 2022

    C1622093217839 , May 9, 2022 :
    Same here bro, On may 9 2022 I got green line on my OnePlus 8t while I was scrolling Instragram. But it's kind weird like So many people got the same issue within the period of 10- 15 days.
     

    #19
    DailyLama72 and nallas2nallas like this.
  20. subin sv
    Cupcake May 10, 2022


    #20
    DailyLama72 likes this.