very low call volume issue

  1. Jazz Akhil Honeycomb Feb 16, 2018

  2. G_000Olas000_kzDn Cupcake Feb 26, 2018

    G_000Olas000_kzDn, Feb 26, 2018 :
    Wow, cant believe a simple nail scratch and a couple rounds of the same with tissues did the trick. Almost couldnt hear anything and now I am back to the loud factory quality - I even have to lower the volume now. Thanks yall for the tips!

  3. G_Antonio_De_Santo_ntdB Cupcake Feb 27, 2018

    G_Antonio_De_Santo_ntdB, Feb 27, 2018 :
    Same problem here.

    First time presented on Aug 2017. Disappeared on Set 2017 so i did not call the support.

    Now appears again 5 days ago.

    Isopropolic Alcohol and toothbrush worked fine.

    put alcohol on the toothbrush and give a nice clear.

    Then to dissolve and remove all the dust spray some isop. on the earplug itself and leave it for a while (even 30sec is ok), pass other 2-3 times with the brush, then clear al the alcohol away with a nice cloth.

    Just to let you know how much dust was on it, before clear the grid was black, after it's "white" (silver) again.
    Last edited: Feb 27, 2018

    Zigu007 and jedgell233 like this.
  4. Marti9t9 Cupcake Mar 25, 2018

    Marti9t9, Mar 25, 2018 :
    Ok, felt the need to come back here since I had the same problem as everyone else. I tried cleaning the earpiece with alcohol. I did a hard reset even though I was pretty sure that wouldn't fix it.
    I then contacted Oneplus on here and they said they would repair under the two year warranty. Not what some people will want to hear BUT the process was pretty painless. Oneplus picked it up from my house on a Tuesday, repaired it and had it back to me on Friday. That was a round trip from Ireland to the Czech Republic and back! Amazing!
    Problem resolved, speaker really loud again! The notes that came back with phone said 'faulty speaker' on it. Absolutely delighted with their after sales service, could not have asked for more!

    laurenzo87 likes this.
  5. Tiwi1990 Ice Cream Sandwich Mar 26, 2018

    laurenzo87 likes this.
  6. Squaids Cupcake Apr 18, 2018

    Squaids, Apr 18, 2018 :
    Easy and FREE FIX
    I thought it was a hardware issue from an update. But dont worry this FIXED it for me 100%
    If you get some blue tak (soft blue sticky putty here in england) and really push it down onto the speaker then pull off and clean residue it should pull out very fine dust blocking the speaker causing low volume issue. I did this 3 times and tried a call and it was very loud again. Maybe this is your issue? give it a try

  7. D1515266759527 Cupcake Apr 22, 2018

    D1515266759527, Apr 22, 2018 :
    Your problem is rectified..I am also getting same issue from last 7days tried factory reset also..but no use..please help

  8. G_kapil_saini_Luvt Cupcake Apr 25, 2018

  9. Neeshi Mehta Cupcake Apr 28, 2018

    Neeshi Mehta, Apr 28, 2018 :
    I am having big time sound issue during the calls voice is very much low . Cannot hear properly plea suggest how to solve this problem . This is only happened when I update the latest version on my phone.

  10. G_Matthew_Schuster_JNNp Cupcake Apr 29, 2018

    G_Matthew_Schuster_JNNp, Apr 29, 2018 :
    I am amazed at how there has not been ONE post on this thread from OnePlus... ANY other company would have posted at least something... I have the same issue and will be trying to clean my ear piece tomorrow myself.

  11. lybo_spurs Cupcake Apr 29, 2018

  12. rounakchougule Eclair Apr 30, 2018

    rounakchougule, Apr 30, 2018 :
    no solution for it everyone tried all solutions ...it's basically the Oreo update which is full of shit ..try going back for nougat update the best experience ever wid no bugs actually... most people are facing the low call volume problems but one plus are busy giving some shit solution n diverting people to other sides...

  13. Devs3356 Donut May 1, 2018

    Devs3356, May 1, 2018 :
    One plus should take step. We expect more as apple . They don't forget 5s also. N now oneplOn fprgfo OnePlus 3 which one is booster kick of brand going Dard with this .. hope for prevention or downgrade

  14. G_Matthew_Schuster_JNNp Cupcake May 8, 2018

    G_Matthew_Schuster_JNNp, May 8, 2018 :
    Please learn proper grammar before posting. I now have a headache from trying to read this.

    Alin Skeptik Tudor likes this.
  15. Zigu007 Cupcake May 8, 2018

    Zigu007, May 8, 2018 :
    In my OnePlus 3T, the sound from call speaker was louder at the back than from the front. I cleaned the speaker grill with alcohol, an ear stick and a toothbrush. It helped, thanks guys! Good luck for others!

  16. Mayur Budukale Cupcake May 9, 2018

    Mayur Budukale, May 9, 2018 :
    This has worked for me. Tried cleaning the grill with a sharp needle rubbing it over it and voila. Its good as new. Unfortunately OnePlus did not care to reply anywhere on the thread. But the community found the solution.

  17. Rachelv1968 Cupcake May 10, 2018

    Rachelv1968, May 10, 2018 :
    I have no idea!!! Just responding to enable me to post an issue

  18. Rachelv1968 Cupcake May 10, 2018

    Rachelv1968, May 10, 2018 :
    I have no idea!!! Just responding to enable me to post an issue

  19. Devs3356 Donut May 28, 2018

  20. Devs3356 Donut May 28, 2018

    Devs3356, May 28, 2018 :
    Sorry that not grammar mistake. That was phone working so weird keyboard and display.