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video call issue via OnePlus 6T

  1. M1541764047173
    Cupcake Jun 2, 2020


    #1
  2. M1541764047173
    Cupcake Jun 2, 2020


    #2
  3. pablofg1978
    Nougat Head Moderator Jun 2, 2020

    pablofg1978 , Jun 2, 2020 :
    Thread merged.
    Please don't create duplicate threads
     

    #3
    Caomhin likes this.
  4. M1541764047173
    Cupcake Jun 2, 2020


    #4
  5. pablofg1978
    Nougat Head Moderator Jun 2, 2020

    pablofg1978 , Jun 2, 2020 :
    Contact the manufacturer of your earphones
     

    #5
    Caomhin likes this.
  6. M1541764047173
    Cupcake Jun 2, 2020

    M1541764047173 , via OnePlus 6T , Jun 2, 2020 :
    first read the issue clearly. i tried with multiple earphones. And with same earphone audio calls have no issue. in all applications video calls having issue
     

    #6
  7. pablofg1978
    Nougat Head Moderator Jun 2, 2020

    pablofg1978 , Jun 2, 2020 :
    You never said that you tried with other earphones.
    If you don't give enough information about your issue nobody will be able to help you.
     

    #7
    Caomhin likes this.
  8. M1541764047173
    Cupcake Jun 2, 2020

    M1541764047173 , via OnePlus 6T , Jun 2, 2020 :
    Obviously we will test another earphone if this kind of issue occurs. I think its clear. Tried different earphones. Issue with video calling only in apps like skype, whatsapp, zoom etc
     

    #8
  9. Caomhin
    Lollipop Jun 3, 2020

    Caomhin , via OnePlus 6T , Jun 3, 2020 :
    Report as a Bug

    https://forums.oneplus.com/threads/...uct-suggestions-on-oneplus-community.1002970/

    And contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for contact and online chat details.

    https://www.oneplus.com/support
     

    #9
  10. O1551895855441
    Cupcake Jun 3, 2020

    O1551895855441 , Jun 3, 2020 :
    I recently started facing this issue on my one plus 6t. While the earphones are plugged in, audio comes through the earphones while listening to songs or watching videos but the audio comes through phone speakers while on a video call on any platform say whatsapp or messenger.
    I tried searching through the various forums, tried a few things as well but to no use.
    Can anyone help me with it?
    Note: My device is up to date and the earphones were wired.
    The earphones are working fine, i checked.
     

    #10
  11. Caomhin
    Lollipop Jun 3, 2020

    Caomhin , via OnePlus 6T , Jun 3, 2020 :
    Post above yours, bug report, or contact OnePlus support directly on that issue.
     

    #11