4

Videos in Facebook not playing

  1. Balasnet Donut May 18, 2019

    Balasnet, May 18, 2019 :
    Hi friends
    After I moved to OnePlus 7Pro, the videos are not playing in my Facebook account. I uninstalled and reinstalled Facebook app but that does not help. Seek your guidance please.
     

    #1
  2. stansuys Froyo May 18, 2019


    #2
  3. Maverick2.0 Jelly Bean May 18, 2019


    #3
    H1558102186529 and MarkoBatrac like this.
  4. pHelics Cupcake May 27, 2019

    pHelics, May 27, 2019 :
    Happened to me too, twice. Uninstalled / reinstalled Facebook the first time and it fixed the video issue, for a little while at least. Then I went into the Battery optimization settings and set Facebook to do not optimize, and it worked. Probably not the 'smartest' solution, as I assume otherwise the Facebook app can be quite a battery hog. Wasn't an issue on my OP6, so hopefully OnePlus can fix this in a later release so battery optimization can still be turned on and videos play fine as well?
     

    #4
    bollandk likes this.
  5. Crystal Z. Global Community <3 Staff Member May 27, 2019

    Crystal Z., May 27, 2019 :
    Hey there, have you updated the software to the latest version which is OxygenOS 9.5.4/9.5.5 in EU?
    + @Bobby D. for visibility
     

    #5
  6. Z1558463516184 Cupcake May 27, 2019


    #6
    B_McGirr92 likes this.
  7. Crystal Z. Global Community <3 Staff Member May 27, 2019

    Crystal Z., May 27, 2019 :
    Hmm... that's too bad, I've informed our bug hunters and they may contact you recently. You can also report this issue in the Feedback tool via the community app.
     

    #7
  8. KrisszKhaos Cupcake May 27, 2019

    KrisszKhaos, May 27, 2019 :
    Hello everyone!

    Funny enough after 2-3 days since I received the phone and started using it I bumped into the same issue :(

    I wanted to re-install the Facebook app but before that I did a restart which seems to have solved the issue (atleast for now) so a re-install of the app was not needed.

    And yes, I have the latest OS installed which is OxygenOS 9.5.4 and issue happened with using WiFi and also using Mobile Data.
     

    #8
    B_McGirr92 likes this.
  9. G_fotis_lamprinos_UDMW Cupcake May 27, 2019


    #9
  10. pHelics Cupcake May 27, 2019

    pHelics, May 27, 2019 :
    Update to my earlier post, disabling battery optimization for Facebook seemed to fix the issue ... For a short period of time. Now the issue is back again. I was, however, able to 'fix' it, by restarting the phone. How long will that last? Not holding my fingers crossed ...
    P.S. Running 9.5.3 (latest available for me in the US)
     

    #10
  11. szymi31 Froyo May 28, 2019

    szymi31, May 28, 2019 :
    i have the same issue and noticed it after upgrading to 9.5.5...
     

    #11
  12. acheney1990 Donut May 28, 2019


    #12
  13. szymi31 Froyo May 28, 2019

    szymi31, May 28, 2019 :
    i wiped cache from recovery and seems fine atm
     

    #13
  14. G_fotis_lamprinos_UDMW Cupcake May 31, 2019


    #14
  15. rramanand Donut May 31, 2019

    rramanand, May 31, 2019 :
    I have the same issue... I forced closed the app and that seemed to help for a bit but now its back again.... Im on the latest version of oxygen
     

    #15
  16. alexhp26 Cupcake Jun 5, 2019

    alexhp26, Jun 5, 2019 :
    I'm facing the same problem.. brand new one plus with the system update.

    reboot seems to help for a while but still very annoying.

    dunno if it's a related problem but I as well experience s lot of time waiting it recognize the data when I leave home.. (there even a explanation mark in the data icon)

    :(
     

    #16
  17. F_Justan_Goldstein_OIlx Cupcake Jun 5, 2019


    #17
  18. O1521909110183 Cupcake Jun 5, 2019


    #18
  19. ben.pyett Eclair Jun 7, 2019

    ben.pyett, Jun 7, 2019 :
    same issues, after sorry period, videos just buffer, spinning circle, always resolved by wiping Facebook data.

    this doesn't happen in my op6
     

    #19
    B_McGirr92 and andreasnv like this.
  20. Ephraimtan Cupcake Jun 8, 2019

    Ephraimtan, Jun 8, 2019 :
    you can try to toggle off for video enhancement.
    used to have the same issue... after I toggle off, it seems to be working fine. *fingers crossed*
     

    #20
    parag008 and ben.pyett like this.