9
Videos in Facebook not playing

  1. F_Raj_Chauhan_GSnY
    Cupcake Aug 29, 2019

    F_Raj_Chauhan_GSnY , Aug 29, 2019 :
    one plus customer support is meant to harass customers and to think i replaced my iPhone 7 plus for one plus was the biggest mistake of my life.. So disappointed
     

    #81
    B1566120529228 likes this.
  2. Anand Patnam
    Cupcake Sep 2, 2019

    Anand Patnam , Sep 2, 2019 :
    Facebook videos not playing in oneplus 7, it happens both on wifi and mobile data. Kindly help
    From India
     

    #82
  3. G1566763902534
    Cupcake Sep 7, 2019

    G1566763902534 , Sep 7, 2019 :
    I ran into the same problem. I started messing with my settings n it started acting up. read thru this thread and tried most of the suggestions on here. What seemed to work is turning off the video enhancement AND make sure the display resolution is set to auto switch and not QHD+. The setting is right above the video enhancement option. Good luck!
     

    #83
  4. G1566763902534
    Cupcake Sep 7, 2019

    G1566763902534 , Sep 7, 2019 :
    I ran into the same problem. I started messing with my settings n it started acting up. read thru this thread and tried most of the suggestions on here. What seemed to work is turning off the video enhancement AND make sure the display resolution is set to auto switch and not QHD+. The setting is right above the video enhancement option. Good luck!
     

    #84
  5. Mysterion1
    Donut Sep 7, 2019

    Mysterion1 , Sep 7, 2019 :
    Okay guys, I have finally found a solution for this annoying problem!

    STEP 1 (most important one):
    Go to Facebook's settings and disable autoplay for videos.

    STEP 2:
    Go to your phone's settings, stop facebook & clean cache.

    STEP 3:
    Start Facebook and enjoy videos again without an endless loading animation! :)

    I hope I could help you. After I have done this, I have not had any issues with video playback in FB for 2 months now!
     

    #85
  6. G_laura_mariadan_vxBd
    Cupcake Sep 16, 2019

    G_laura_mariadan_vxBd , Sep 16, 2019 :
    after last update the problem is still here. anything about it ?
     

    #86
  7. usmanulhaque
    Cupcake Oct 10, 2019

    usmanulhaque , Oct 10, 2019 :
    Any update on this issue? I've been facing this on facebook and instagram as well.

    I wiped the cache from recovery but it solved the problem only temporarily.

    Restarting also solves it temporarily only.

    Video enhancer "off" and ram boost "off" also solve it temporarily only.

    Can we please get a permanent fix? Could this be related to the oneplus switch app breaking something when i ported data from op5 to op7?
     

    #87
  8. R1570182410755
    Cupcake Oct 15, 2019

    R1570182410755 , Oct 15, 2019 :
    One Plus 7
    10.0.1.GM57AA
    Problem still persists
    Instagram and Facebook videos don't play
    Clearing the cache solves the problem temporarily.
    Looking at the thread, feels like this issue has been there for some time now
     

    #88
  9. sahilrana
    Froyo Oct 15, 2019


    #89
  10. hbengtsson
    Cupcake Nov 13, 2019 at 3:46 PM

    hbengtsson , Nov 13, 2019 at 3:46 PM :
    Still an issue. Happened to me after installing 10.0.1.GM21BA.
    Tried removing cache, didn't work.
    Reinstalling app, didn't work.
    Restarting phone, didn't work.
    I have the same issue with Instagram.
    Same problem with and without wifi.
     

    #90