Visual voicemail issues, OnePlus 5T, T-Mobile

  1. Charles_Scott
    Donut Mar 26, 2018

    Charles_Scott , Mar 26, 2018 :
    I'm on the Open 4 beta, on T-Mobile. Visual voicemail is working with 2 major problems. First, the delete function is not working. I hit the delete button and I see the message disappear, but then it comes back in about 5 seconds. The second issue is listening to messages. I hit the play button and I can hear the audio start, but the act of moving the phone to my ear seems to make the message stop (maybe accelerometer related?).

  2. athaarv
    Jelly Bean Mar 26, 2018

    athaarv , Mar 26, 2018 :
    I assume that last part is related to the proximity sensor. Have you tried a cache wipe via recovery?

  3. Jrocci
    Honeycomb Mar 27, 2018

    Jrocci , Mar 27, 2018 :
    The T-Mobile visual voicemail app is garbage in my opinion. It's always given me issues as long as I can recall, regardless of my device.

    In my case, I think what happens is that my ear pauses or stops the playback via physical contact with the app UI when I try to listen through the ear piece.

    The screen does NOT turn off when bringing the phone to my face when using the app. That was my first hint what might be going on.

  4. Charles_Scott
    Donut Mar 27, 2018

    Charles_Scott , Mar 27, 2018 :
    Hmm, my experience is different than yours. I've had some sporadic issues here and there, but through 2 or 3 different phones, the app has worked well for me. Also, to limit any confusion, the visual voicemail service that I'm using is part of the Google phone app; not something provided by T-Mobile.

  5. Jrocci
    Honeycomb Mar 27, 2018

    Jrocci , Mar 27, 2018 :
    Yep, we're talking about different apps and I didn't read your original post correctly.

    My fault!

  6. E1512787561014
    Donut May 10, 2018

    imkentjr likes this.
  7. Charles_Scott
    Donut May 11, 2018

    Charles_Scott , May 11, 2018 :
    Are you on an open-beta? The issue that I reported has been working better in the versions after open-beta-5.

  8. E1512787561014
    Donut May 11, 2018

    E1512787561014 , May 11, 2018 :
    no I'm not, I'm on Oreo 8.1.. glad to hear there's a fix tho. hopefully it'll make its way to an ota update soon

    imkentjr likes this.