Voice-breaking, pausing, cracking on OnePlus 5T

  1. aswinjeno
    Cupcake Jul 27, 2021

    aswinjeno , Jul 27, 2021 :
    Hello Everyone!

    I am from India. I have purchased the OnePlus 5T (8GB+128GB) on 20th February 2018 and has been using it since then. I haven’t had any major issues to date and all the other minor issues have been resolved through regular OTA updates over the period of time.

    But, over the last week, whenever I receive/make calls from any of my network carriers (Airtel and JIO), the person from the opposite end cannot hear my voice properly. But I can hear their voice clearly. I did the following things before writing the post:

    1. Checked if the issue is with my mic. Recorded my voice and it was completely fine.

    2. Made and received calls through a Bluetooth headset and again the same issue continued.

    3. Swapped both the SIM cards and again the same issue continued.

    4. Swapped the SIM cards with another device and it worked completely fine.

    5. Went to the Oneplus Exclusive service centre and upgraded the software and still, the issue continues.

    I do not know what has created this problem and tried searching for a solution online but failed to find a proper one. Members of the Oneplus community @Gary C. kindly help me out here.

    And if there are any Oneplus 5T users who faced the same issue and got it rectified somehow, kindly let me know what you have done.

    TL;DR: I have a OnePlus 5T and currently I am facing Voice breaking, pausing, cracking on phone calls.

  2. Waveform Modifier
    Marshmallow Jul 27, 2021

    Waveform Modifier , Jul 27, 2021 :
    Go deal with it with your service provider

  3. Caomhin
    OnePlus 9 Series Expert Community Expert Jul 29, 2021